All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

Career Development

Whole Person Wellbeing Resources

Pet Insurance

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time Monday- Friday

Shift : 8:00am - 5:00pm

Location : 2415 N. Orange Ave, Ste 601 Orlando, FL: 32804

The community you’ll be caring for:

Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.

The role you’ll contribute:

The Financial Supervisor is responsible for supervising the financial counselors/coordinators to ensure communication with insurance companies and other payers, including patients, to verify accounts are current and complete, under the director of the Associate Director. Makes financial arrangements for patients for FCCT and AdventHealth (AH), which may include processing account adjustments in support of department and AH guidelines. Works on global accounts in conjunction with Managed Care Global Department. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

· Oversees department financial coordinators. Oversees all global billing processes and procedures for accurate claim submission by the program’s data entry clerks, per department standards.

· Oversees global billing processes for BMT programs. Oversees all billing inquiries from patients and other entities including insurance companies and physician offices; assists physicians with finance questions. Discusses global billing or transplant related claims with patients and involves patients in the resolution of claims balances. Oversees weekly the global billing spreadsheet to ensure information is updated and correct.

· Screens all patients that are potential transplant candidates in both the inpatient and outpatient settings. Meets department standards on missed screenings. Screens patients who may not be eligible for transplant and directs the patient and/or family members to a facility covered under the patient’s insurance. Answers questions from patients regarding billing statements, EOBs, and patient balances, resolving billing problems and correcting accounts as appropriate. Appropriately documents all required information on patient accounts in a timely manner.

· Works the aged trial balance reports which includes calling insurance companies to check claim status; transferring to patient responsibility as appropriate; calling employers for additional information as required; involving patients to resolve claims as appropriate.

· Prepares reports and other documented research as requested by the billing department. Processes requests when appropriate, providing needed documentation. Obtains medical records and/or other required documentation to assure timely payment of the account.

· Maintains and utilizes current knowledge of BMT contractual agreements and governmental regulations by reviewing all information as received and by attendance at informational meetings as scheduled. Provides education to financial staff regarding any and all changes in processes, procedures, and regulations.

· Ensures all insurance (primary and secondary) is effective and is in priority order to ensure proper billing. Ensures open communication with appropriate entities regarding transplant account changes.

· Verifies that all account adjustments meet department and AH guidelines. Researches and accurately updates information when working patient accounts.

Qualifications

The expertise and experiences you’ll need to succeed :

One year of BMT global billing experience

Two years of medical billing experience

High school diploma (Preferred)

One year of ICD-10, CTP-4 and HCPCS coding experience (Preferred)

Bilingual (English/Spanish) (Preferred)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID: 24033652

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.