Job Overview:

This position is responsible for assisting the Financial Systems Manager in supporting and maintaining the financial subsystems of the Infor, Document Express, MagFiler and imaging software systems as it meets the needs of TriHealth’s Finance and Accounting functions. This position is also responsible for assisting in the support. testing and maintenance of the integration between these systems and the integration of each of these systems with other TriHealth software systems. This position acts as a support Analyst to the Finance/Accounting Department and support to the Financial Systems Manager. Assist the Financial Systems Manager with the maintenance of the General Ledger Chart of Accounts. Assists Finance and other TriHealth users in using the financial modules of these systems correctly and effectively. In addition, the position will be responsible for conducting daily balancing, posting and analysis of interfaces from the Lawson system to other Finance systems.

Job Requirements:

Bachelor's Degree in Information Systems 
Business Administration/Accounting/Finance 
Equivalent experience accepted in lieu of degree
Microsoft Office Suite-Excel, Access, Word,
3-4 years experience in a related field

Job Responsibilities:

Works with other project team members to support, test and maintain assigned software packages effectively according to project scope and schedule.
Works cooperatively with appropriate IS staff to resolve system issues quickly and effectively.
Responds to end users' system questions and issues and strives to provide excellent customer support and issue resolution to end users: -Direct supervisor receives no more than 2-3 complaints/month regarding: -responsiveness -thoroughness -accessibility -reliability 85%-90% end users say their needs and demands are met the majority of the time.
Supports Finance division with assigned software maintenance and upgrade testing and coordinates installation of software patches & upgrades: -Accurately completes testing by assigned due dates. - Monitors and maintains system changes and communicates changes to end users. -Documents and provides detailed communications of procedural changes to end users.
Maintains and communicates updates to the Infor and General Ledger Chart of Accounts: -Accurately performs updates within the documented times specified for the type of request. Communicates updates immediately after performing them. Monitors integration of Payroll and GL for related errors resolution and optimization. 
Provides back-up for daily, monthly, quarterly and annual routine system maintenance as assigned- All functions are completed accurately by assigned due dates.
Completes assigned projects accurately by assigned due dates. Completes a minimum of 2 education/training courses.

Other Job-Related Information:

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Rarely
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Reading - Frequently
Sitting - Frequently
Standing - Occasionally
Stooping - Rarely
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community