Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Located on the beachfront between the Atlantic Ocean and Currituck Sound, our Sanderling Resort is as an idyllic of a workplace as they come. Between the hotel and private homes on location, the vast ocean and tranquil sound, protective dunes and dancing marsh grasses, and excellent staff with a CARE culture, we think you'll find Sanderling to be an excellent home away from home. Sanderling Resort boasts 120 guest rooms, and 18,448 sq ft of event space. Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Palm University (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!) Overview About the role If you are a driven professional and passionate about delivering the first impression for our guests, come join us as we open Theodosia, our new dining destination! North Carolina native, award-winning chef, and New York Times best-selling author Vivian Howard will introduce her latest culinary concept Memoria Day weekend. Named after Theodosia Burr - daughter of the infamous Aaron Burr, wife of South Carolina Governor Joseph Alston, and lead character in centuries-old folklore of a ship lost at sea on the Outer Banks - Thedosia’s menu will tell a story of the area’s salt marshes and fishing boats, of recipes passed down and flavors inspired by the island setting, all showcasing Howard’s penchant for innovative Southern fare. Be able to greet guests in a warm, friendly, and sincere manner. Make a good first impression, and ensure guests are happy when leaving the restaurant. Manage seating charts and systems as well as relay pertinent information regarding guest requests to servers and management. JOB FUNCTIONS Note: the following duties and responsibilities are not all-inclusive Provide a smile and friendly greeting for guests, use guest's name, confirm the number in party, ask guests their seating preference and needs/requests, walk with guests at their pace to the table, alert guests of steps and inclines, and inform server and/or manager of special needs. Ensure all hostess/host staff provides warm welcomes and fond farewells to each guest. Run the floor plan, maintain accurate seating chart and cover tally, direct other host staff during service periods. Monitor supply of restaurant menus and wine lists for all meal periods. Present menus to guests and inform the server of guests present at the table, return to the lobby to greet guests, and check the dining room for guests who are ready to leave. Hold knowledge of the floor plan, server station assignments, and table numbers. Maintain accurate seating chart and cover tally. Inspect menus for cleanliness and crispness and change out when necessary. Check dining room and floors for cleanliness and take actions where needed. Able to make reservations accurately and courteously. Responsible for daily communication and coordination of comp payments, tacking slips, and third-party payments. Actively listen and respond positively to guest questions, concerns, and resolve issues, show compassion, and build trust. Answer phones with knowledge of the operation of the resort and restaurant and/or direct the guests for further assistance. Acknowledge and thank exiting guests, ask them to return, ask about their dining experience and follow through with the manager with any guest issues. When closing, inspect for cleanliness and prepare the station for the next day. Be familiar with emergency safety measures. Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management. Support our 'People First' culture! Maintain and update communication book with group resume, holiday menus and information, upcoming events and resort daily activities, etc. Perform additional duties as requested by the Restaurant Manager and/or Assistant Manager. At The Sanderling Resort & Spa, exceptional guest service is our passion. We are equally as passionate about our internal guests, our associates. By becoming an associate of The Sanderling, you also become an associate of Pyramid hotel Group, a global hospitality management company that has been around since 1999 and is one of the leading hospitality management companies of hotels and resorts in the United States, with a current portfolio of over 200 properties! We show our associates respect, recognize their excellence, and reward them in a meaningful way in order to build a partnership with them. We believe that our success lies within our people. This is why we work so hard to take care of our associates by offering all of them the following benefits: Team member travel discounts with Pyramid hotel Group family of hotels! Free associate assistance program! Employer provided uniforms! Employee meal program! Qualifications Experience: At least 6 months of hostessing or restaurant experience. Previous fine dining and/or knowledge of wines and spirits a plus! Must be able to work evenings, weekends and holidays. Grooming: All employees must maintain a neat, clean and well-groomed appearance (specific standards reviewed upon hire). Job Type: Seasonal Full Time