Description GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented FinOps Collections Specialist whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Specialist, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have good ownership and earn trust with our customers to facilitate timely payment. Key job responsibilities • Hands on and in-depth knowledge of AR process • Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound • Work with cash application team to apply payments timely & accurately • Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared • Provide accurate forecasting of collection promises • Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections • Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths • To be highly customer obsessed and ensure delivering a positive customer experience on every interaction • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement • Meet all the productivity related goals on a monthly basis Knowledge & Skills/ Business Acumen/ Education & Experience • Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field • 5-7 years of relevant experience in Accounts Receivables • Good ability to communicate internally and externally • Good ability to take initiative and self- start when necessary • Proven ability to develop new ideas and creative solutions • Proven ability to work successfully in an ambiguous environment • Proven ability to meet tight deadlines and prioritize workload • Fluency in Microsoft Excel is a must Basic Qualifications - 1+ years of finance experience - 2+ years of Accounts Receivable or Account Payable experience - 2+ years of applying key financial performance indicators (KPIs) to analyses experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills - Experience using data to influence business decisions - Experience in corporate finance including budgeting/planning, forecasting and reporting Preferred Qualifications - 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - Experience in TM1, Data Warehouse and SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.