Overview **Your Future at M.C. Dean** We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world’s most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained–enhancing client outcomes, improving lives, and changing the world for the better. The **Fire Alarm Account Manager** is responsible for the overall administration, organization, and implementation of Fire Alarm Service & Special Projects. Responsibilities **Position Responsibilities:** + Continuous management and maintenance of multiple key accounts simultaneously to ensure all clientele expectations are being met. + Responsible for answering all incoming service calls, along with organizing and dispatching project teams to support quick turnaround timelines. + Ability to forecast, plan and implement the scheduling of subcontractors, project managers & sprinkler inspections for each project as required. + Proficient understanding of Estimating, Billing & Collections, with the ability to organize and operate efficiently across diverse accounts. + Proven ability to maintain, develop and saturate key accounts and provide consistent customer service support to ensure client satisfaction. + Knowledge and understanding of the full project-lifecycle specific to small retro-fit & tenant improvement as it relates to Project Management. + Experienced within Contract Management, Financial Reporting, Procurement and Manpower Management across multiple projects simultaneously. + Strong organization and time management skills with knowledge of each account, location of projects and job set-up expectations. + Ability to travel to project sites across MD/VA/D.C. as needed if required. + Ability and willingness to obtain a NICET I or NICET II in the future to further education at MC Dean. Qualifications **Position Requirements:** + 7+ years of experience partnering with key-customer accounts specific to fire alarm or specialty systems within construction, with a Bachelors Degree preferred. + 10+ Years of experience with an Associate’s Degree. + 12+ years of experience with a HS Diploma + Strong technical background and organizational skills with ability to process paperwork and maintain data consistently across a multitude of accounts. + Effective communication skills; verbally and in writing + Ability to develop specific goals and plans to prioritize organization and accomplish daily responsibilities. + Knowledge of materials, methods, and the tools involved in the electrical, life safety and fire alarm industry. + Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and the coordination of manpower and resources. + Experience working with contract documents such as contract drawings, subcontracts, contract addendums, specifications and change orders. + Previous Accounting and/or Estimating experience. + Experience partnering with multi-discipline contractors and writing proposals. + Must have an excellent safety record, a valid driver's license, and clean driving record to meet corporate eligibility requirements to drive a company owned vehicle. + This position has been identified as requiring an additional client background check. **Preferred Qualifications:** + NICET I + NICET II **Abilities:** + Exposure to computer screens for an extended period. + Sitting for extended periods of time. + Reach by extending hands or arms in any direction. + Have finger dexterity to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. + Listen to and understand information and ideas presented through spoken words and sentences. + Communicate information and ideas in speaking so others will understand. + Read and understand information and ideas presented in writing. + Apply general rules to specific problems to produce answers that make sense. + Identify and understand the speech of another person.