The SHOW comes alive at MGM Resorts International

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

THE JOB:

The Fire Control Maintenance Dispatcher is responsible for delivering outstanding internal and external guest service through effective communication and exceptional service skills. This role supports guests, engineers, and other departments in achieving their objectives. As a vital member of a courteous, professional, and engaging team, the dispatcher oversees all department operations related to life safety and facility management systems.

STARTING RATE: $21 an hour

THE DAY-TO-DAY:

Dispatch Operations: Manage computerized maintenance and life safety systems to prioritize, assign, and dispatch the maintenance team for guest requests, urgent repairs, and routine tasks, ensuring accurate work logging.

Safety and Compliance: Maintain awareness of cleanliness, safety, and accident prevention, ensuring all dispatched tasks follow safety protocols.

Call Handling: Efficiently manage high call volumes, using good judgment to assess priorities, dispatching personnel as needed, and coordinating multiple tasks to maximize efficiency.

Guest Satisfaction: Own guest requests and complaints, dispatching teams to resolve issues promptly and following up to ensure satisfaction.

Communication: Answer and route incoming calls related to maintenance, life safety, and engineering, maintaining clear communication with guests and staff.

Team Environment: Foster a positive workplace by encouraging teamwork, dispatching requests promptly, and responding professionally to guest needs.

Knowledge and Efficiency: Stay informed about departmental and hotel procedures, managing dispatch operations efficiently, providing accurate information, and meeting deadlines with minimal supervision.

Additional Responsibilities: Perform additional duties as required, such as supporting urgent situations, troubleshooting dispatch issues, and ensuring continuous operation of maintenance and safety systems.

THE IDEAL CANDIDATE:

Education: High school diploma, GED, or equivalent educational experience.

Experience: Minimum of 1 year of experience in hospital, hospitality, or a similar fast-paced environment.

Work Schedule: Ability to work varied shifts, including weekends, holidays, and evenings as required.

Customer Service Skills: Strong background in customer service, with the ability to resolve issues professionally and ensure guest satisfaction.

Call Center/Office Experience: Prior experience working in a call center or office environment, managing high call volumes, and multitasking efficiently.

Administrative Experience: Proven experience in administrative tasks, including data entry, scheduling, and record-keeping.

Technical Proficiency: Proficient in computer applications and demonstrates excellent phone etiquette for handling calls and inquiries.

POS System Knowledge: Familiarity with Point of Sale (POS) systems for efficient transaction and operations management.

THE PERKS & BENEFITS:

Wellness Incentives: Programs designed to support your physical and mental health.

Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.

Free Meals: Complimentary meals provided in our employee dining room.

Free Parking: Parking available at no cost, both on and off shift.

Health & Income Protection: Access to health and income protection benefits for eligible employees.

Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.

Are you ready to JOIN THE SHOW? Apply today!