FIRE DISPATCHER I Print (https://www.governmentjobs.com/careers/lacounty/jobs/newprint/3126114) Apply  FIRE DISPATCHER I Salary $52,924.32 - $71,327.04 Annually Location Los Angeles County, CA Job Type Full time Job Number 32432L Department FIRE Opening Date 06/14/2024 Closing Date Continuous Max Number of Applicants 2638 + Description + Benefits + Questions Position/Program Information FIRE DEPARTMENT TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY FILING PERIOD: June 20, 2024, at 12:30 P.M. (PT) EXAM NUMBER: 32432L This announcement is being reposted to reopen the filing date and update eligibility information language. FILING WILL BE SUSPENDED AFTER THE FIRST 1,000 APPLICATIONS ARE RECEIVED OR BY JULY 12, 2024, before 5:00 P.M. PT, WHICHEVER OCCURS FIRST. APPLICATIONS RECEIVED AFTER THE FIRST 1,000 WILL NOT BE CONSIDERED. THIS EXAMINATION MAY REOPEN AT ANY TIME TO MEET THE NEEDS OF THE FIRE DEPARTMENT. DEFINITION: Receives training and practical experience in receiving and responding to calls for emergency and non-emergency assistance and in dispatching fire fighting or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS: Positions allocable to this entry-level class receive classroom and closely supervised on-the-job training from journey-level dispatchers. The work performed is of a progressively responsible nature and of broadening scope as capabilities develop until complete familiarity with all phases of the operation is gained. Immediate technical and administrative supervision is provided by a shift Supervising Fire Dispatcher in the receipt and transmission of multiple, simultaneous messages via keyboard-controlled, computer-driven video display consoles. Incumbents must gain a thorough working knowledge of response procedures and must develop the ability to utilize sound judgment in initiating and coordinating responses to situations that may affect the lives and safety of the public, fire, and other emergency personnel. Incumbents in this class are required to serve a one-year probationary period. Essential Job Functions + Receives and responds to requests for emergency services from the public via the 911, electronically relayed from the Public Safety Answering Point (PSAP) centers, standard telephone system, and from other safety agencies. + Interviews callers to obtain preliminary report of incident, criminal activity, or other emergencies and gains sufficient information to properly respond and dispatch appropriate assistance in accordance with operational guidelines, and advises responding units of any unusual circumstances or potential problems associated with the emergency. + Differentiates between routine, priority, and emergency messages and initiates or follows through on responses or advises supervisory personnel as required. + Provides pre-arrival emergency instructions in accordance with the Department's Emergency Medical Dispatch. + Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies. + Under the direction of an experienced Fire Dispatcher II, receives instruction and practical experience in the following activities: + Uses the CAD system to determine the identity and availability of the nearest fire fighting, rescue, or paramedic unit. + Transmits and receives coded and conventional messages to and from Fire stations and administrative, investigative, and field units via voice, digital, and video communication links. + Evaluates multiple messages received from field units, selects and acts upon the most urgent message and re-establishes contact with bypassed units in order of apparent urgency. + Expedites emergency radio traffic between stations by coordinating assistance responses of personnel and equipment through the selection and utilization of communications channels that best meet the needs of the specific situation. + Enters unit responses and clearances into the Fire Command and Control System. + Broadcasts information over radio or telephone lines using the proper dispatcher terminology. + Analyzes the response for compatibility with the request and relays it to the requesting field unit. + Maintains and updates dispatching resource material and computer data; maintains records of and prepares reports on emergency calls received and dispatches initiated. Requirements SELECTION REQUIREMENTS: Graduation from high school or its equivalent, or higher from an accredited* college or university.** TYPEWRITING SKILL REQUIREMENT: Ability to type at the rate of 30 net words per minute. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. SPECIAL REQUIREMENT INFORMATION: *Accreditation:Accredited institutions are those listed in the publications of regional, national or international accrediting agencies, which are accepted by the Department of Human Resources. Publications such asAmerican Universities and CollegesandInternational Handbook of Universitiesare acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized byThe National Association of Credential Evaluation Servicesor the Association of International Credential Evaluators, Inc.(AICE). **Educational requirement: Applicants for this position must include a legible copy of their official diploma, official transcripts, or an official letter from the accredited institutionat the time of filing or within 15 calendar days of filing. Failure to provide the required documentation will result in application rejection. OTHER REQUIREMENTS: After appointment, employee must successfully complete the Emergency Medical Dispatch (EMD) Certification training program as scheduled by the County of Los Angeles Fire Department. PHYSICAL CLASS: Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information REALISTIC JOB PREVIEW: The Los Angeles County Fire Department operates seven days a week, 24-hours a day, Appointees must be willing to and/or be able to: + work in a paramilitary environment and carry out orders + work in a high stress environment common to an emergency communications center + work any shift, day or night, possibly on a rotating basis + work weekends, holidays, and overtime + perform housekeeping duties by cleaning and maintaining working area and common area in order to maintain the hygiene and professional appearance of the dispatch center + accept that you may not be permitted to leave the communications facility during your shift except in an emergency + accept recalls (an order to report for duty on an unscheduled shift) which may require being on duty for up to thirty-six (36) continuous hours (with sleep breaks) + respond to other employees, agencies and citizens in a courteous, helpful, and business-like manner in all radio, telephone, and personal contact + manage telephone calls regarding severely ill or injured people, sometimes involving death, while still performing the functions of the job + remain focused and perform several tasks at one time + multi-task and coordinate your movements (I.e., operating the phone, radio, and computer equipment simultaneously, or typing information into a computer while speaking on the phone or radio, etc.) + hear and understand multiple sources of sound coming through a communications headset, radio, telephone receiver, and/or in person simultaneously + participate in training lasting approximately ten (10) months in order to learn and develop the techniques and skills required of a Fire Dispatcher + accept constructive criticisms without reacting defensively, rationalizing mistakes, or blaming others + participate in a two (2) hour sit-along (listening in calls) with a Fire Dispatcher before you are hired EXAMINATION CONTENT: This examination will consist of THREE (3) parts: PART I: A qualifying typing performance test. Fire Dispatcher I requires typing proficiency at 30 words per minute. The following candidates areNOT required to take the typing test: Those candidates who currently hold or have held a typing position with the requisite words per minute in the service of the County of Los Angeles;OR Those candidates who have taken and passed a County of Los Angeles typing performance test at the required words per minute administered by any County of Los Angeles department. Passing scores on record with the Department of Human Resources will be transferred automatically. Candidates who have met the typing requirement in another department must attach a copy of their typing certificate to their applicationat the time of filing or within 15 calendar days of filing via fax or e-mail. Candidates must pass the typing performance test to participate in Part II. PART II: A multiple-choice test weighted 30% that will assess Customer Focus, Learning Potential, and Responsibility. Candidates must achieve a passing score of 70% or higher in Part II to participate in Part III. MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVILSERVICE RULE 7.19. PART III: A performance test weighted 70% that will assess Decision Making, Data Entry, Multitasking, Listening, Call Summarization, Cross Referencing, Prioritization, Memory Recall, Map Reading, Spelling, and Reading Comprehension. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON PART III IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. Many important notifications including invitation letters will be sent electronically to the email address provided on theapplication. It is important that you provide a valid email address. Please add Fire-ExaminationFire-Examination@fire.lacounty.gov,AOganesyan@hr.lacounty.gov,Alexander.Javaherdashti@fire.lacounty.gov,info@governmentjobs.com,talentcentral@shl.com, noreply@proctoru.com, and donot-reply@amcatmail.com and the domains fire.lacounty.gov and hr.lacounty.gov to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. It is also important that you provide a valid email address. DO NOT select “off” under Email Preferences within your profile or click “unsubscribe” on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or re-scheduling of a test component. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Notice of Non-acceptance and Final Result letters will be sent via email. Test scores cannot be given over the phone. TRANSFER OF TEST RESPONSES: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores maybe transferred. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find a Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional practice tests are available at https://www.shldirect.com/en/practice-tests . ELIGIBILITY INFORMATION: The names of candidates receiving a passing grade in the examination will be placed on the register list in order of their score group for a period of twelve (12) months following the date of promulgation. No person may compete in this exam more than once in a 12-month period. BACKGROUND CHECK AND MEDICAL EXAMINATION: Candidates who are extended a conditional offer of employment will be required to complete a criminal background check, including a fingerprint scan, followed by a medical examination. A candidate with a conviction history which has a direct and adverse relationship with the duties of theFire Dispatcher I position may have his or her conditional offer of employment rescinded and be removed from the certification list pursuant to Civil Service Rule 6.04. In addition, candidates must successfully complete a medical examination and be able to perform all of the essential functions of theFire Dispatcher I classification. A candidate who does not successfully complete a medical examination or is unable to perform all of the essential functions of theFire Dispatcher I classification may have his or her conditional offer of employment rescinded and be removed from the certification list pursuant to Civil Service Rule 6.04. VACANCY INFORMATION: The eligible register resulting from this examination will be used to fillFire Dispatcher Ivacancies within the Los Angeles County Fire Department, as they occur. AVAILABLE SHIFT: Any shift - Appointees must be willing to work any shift, including evenings, nights, weekends, and holidays. PASSING THIS EXAMINATION AND BEING PLACED ON THE REGISTER LIST DOES NOT GUARANTEE AN OFFER OFEMPLOYMENT APPLICATION AND FILING INFORMATION: Applications must be filed online only.We must receive your online application before 5:00 p.m. (PT), on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button, when it becomes available, at the top right of this posting. You can also track the status of your application using this website. If you are unable to access the website, you may enter the following link to access your profile: http://www.governmentjobs.com/careers/lacounty . Applicants must submit all applicable documents (diplomas, official transcripts, certificates, etc.) during application submission. All documents must be clear and legible. Although resumes can be uploaded as attachments to the application, resumes cannot be accepted in lieu of completing the online application. Documents not submitted with the application may be emailed toFire-Examination@fire.lacounty.govor fax to (323) 264-7159 within fifteen (15) calendar days of filing. All emails must clearly identify the applicant's name and the subject line must include the exam nameFire Dispatcher Iand exam number 32432 L. IMPORTANT NOTES : Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION . Utilizing VERBIAGE from Class Specification and/or Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. PLEASE REVIEW YOUR APPLICATION CAREFULLY AND COMPLETELY PRIOR TO CLICKING THE "SUBMIT" BUTTON SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Refer to their website for updated information athttps://lacountylibrary.org/library-locator. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record and is subject to disqualification from this examination. Questions regarding this posting may be emailed, with the exam nameFire Dispatcher I and exam number 32432 L in the subject line, toFire-Examination@fire.lacounty.gov. Testing Accommodations Information and Coordinator Contact Information: If you need an accommodation to take an assessment, let us know by contacting the ADA/Testing Coordinator atFire-Examination@fire.lacounty.govor (213) 466-5500. The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. Teletype Phone: (800) 735-2922 California Relay Services Phone: (800) 735-2922 Department Contact Name: Fire Examination Section Department Contact Phone: (213) 466-5500 Department Contact Email:Fire-Examination@fire.lacounty.gov Department FAX: (323) 264-7159 For more information on Employment Information, click on the link below: http://file.lacounty.gov/SDSInter/dhr/247636\_EmploymentInformation.pdf (Download PDF reader) COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Your Responsibilities: 1.Completing Your Application: a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted. b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title. c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation. 2.Requirements on Job Posting: a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time. b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual age 40 or older. c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable. 3.Application Deadline: All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed. 4.Change of Name or Address: To change personal information such as your name or address, log into your profile onwww.governmentjobs.comand make the necessary change. This can be done at any time. 5.Equal Employment Opportunity/Non-Discrimination Policy: a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation(s) may be subject to verification, consistent with state and federal law. All accommodation-related information will remain confidential. Disclaimer: The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction that may affect the employment application or the application selection process. You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty. The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system. The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis. NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet. By accepting the Use Disclaimer set forth herein, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer. Test Preparation: Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website athttps://hr.lacounty.gov/. Additional resources may be listed on the job posting. Veteran’s Credit: In all open competitive examinations, a veteran’s credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit. A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty. This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran’s credit. More information available at:https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/ Accreditation Information: Accredited institutions are those listed in the publications of regional, national or international accrediting agencies that are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information is available at:http://file.lacounty.gov/SDSInter/dhr/070812\_PPG123.pdfandhttp://file.lacounty.gov/SDSInter/dhr/205105\_PPG\_123\_AC E_Resource_Guide.pdf (https://file.lacounty.gov/SDSInter/dhr/205105\_PPG\_123\_ACE\_Resource\_Guide.pdf) Background Check: The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Career Planning: Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttps://career-pathfinder.hr.lacounty.gov/#/. Benefit Information: Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a “new member” of the County’s defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) – unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California. Americans with Disabilities Act of 1990: All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible. Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Los Angeles County Child Support Compliance Program: In an effort to improve compliance with court ordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information. Social Security Act of 2004: Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA-1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the websitewww.socialsecurity.gov, or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office. Employment Eligibility Information: Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility. The California Fair Employment and Housing Act(Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) and other applicable laws prohibit employment discrimination based on an applicant's protected characteristics, including race, color, religion, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation, age, pregnancy, childbirth, and other characteristics. COVID-19 VACCINATION: Some County workforce members may be required to be fully vaccinated against COVID-19. Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Updated February 2024 For detailed information, please clickhere (http://hr.lacounty.gov/benefits/) 01 The information that you provide for Questions 2-7 on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. Please be as specific as possible and include all required information. Comments such as "see resume" or "see application" will not be considered as a response. + I understand the above information and instructions. 02 Do you have a high school degree or its equivalent, or higher from an accredited college or university? + Yes + No 03 Did you attach a legible copy of your official high school diploma or its equivalent? If you did not, the supporting documentation must be received within 15 calendar days of filing. + Yes + No 04 Do you currently hold or have held a typing position that meets the minimum typing skill requirement of 30 words per minute in the service of the County of Los Angeles? + Yes + No 05 For Question No. 4, you must indicate the current job title or previously held job title in the service of the County of Los Angeles. Otherwise, indicate "N/A" or "Not Applicable." Comments such as "see resume" or "see application" will not be considered as a response and will not receive credit. 06 Do you have a typing certificate from a County of Los Angeles department that meets the minimum typing skill requirement of 30 words per minute? Note: Passing typing scores on record with the Department of Human Resources will be transferred automatically. + Yes + No 07 For Question No. 6, did you attach a legible typing certificate from a County of Los Angeles department? If you did not, the supporting documentation must be received within 15 calendar days of filing or no credit will be given. + Yes + Not Applicable 08 Realistic Job Preview.It is important for every applicant to carefully consider All characteristics of this job before deciding to apply. The questions below contain some job characteristics of the Fire Dispatcher position with the County of Los Angeles Fire Department. You must respond to each question that you understand and are willing and able to perform the duties mentioned by selecting the appropriate choices. + I understand the above information and instructions. 09 Do you understand you must pass a background investigation and medical examination before you can be hired? + Yes + No 10 Are you willing to work in a paramilitary environment and carry out orders even if you do not agree with them? + Yes + No 11 Are you willing to work in a high stress environment common to an emergency communications center? + Yes + No 12 Do you understand you will be assigned to a work shift, day or night, possibly on a rotating basis? + Yes + No 13 Are you willing to work weekends, holidays, and overtime? + Yes + No 14 Are you willing to accept that you may not be permitted to leave the communications facility during your shift except in an emergency? + Yes + No 15 Are you willing to accept recalls (an order to report for duty on an unscheduled shift) which may require being on duty for up to thirty-six (36) continuous hours (with sleep breaks)? + Yes + No 16 Are you able to respond to other employees, agencies and citizens in a courteous, helpful, and business-like manner in all radio, telephone, and personal contact? + Yes + No 17 Are you able to manage telephone calls regarding severely ill or injured people, sometimes involving death, while still performing the functions of the job? + Yes + No 18 Are you able to remain focused and perform several tasks at one time? + Yes + No 19 Are you able to multi-task and coordinate your movements? (I.e., operating the phone, radio, and computer equipment simultaneously, or typing information into a computer while speaking on the phone or radio, etc.) + Yes + No 20 Are you able to hear and understand multiple sources of sound coming through a communications headset, radio, telephone receiver, and/or in person simultaneously? + Yes + No 21 Are you willing to participate in training lasting approximately ten (10) months in order to learn and develop the techniques and skills required of a Fire Dispatcher? + Yes + No 22 Are you willing and able to accept constructive criticisms without reacting defensively, rationalizing mistakes, or blaming others? + Yes + No 23 Are you willing to perform housekeeping duties by cleaning and maintaining working area and common area in order to maintain the hygiene and professional appearance of the dispatch center? + Yes + No 24 Do you understand that you may be required to participate in a two (2) hour sit-along (listening in calls) with a Fire Dispatcher before you are hired? + Yes + No 25 Do you understand that failure to pass all required training and skills assessments during your probationary period may result in discharge? + Yes + No Required Question Agency County of Los Angeles Address ****************** Los Angeles, California, 90010 Website http://hr.lacounty.gov Apply Please verify your email addressVerify Email