Job Description What you will do: Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions Contact customer representative and determine equipment/systems problems Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment Service, troubleshoot and install many different manufacturers Fire & Life Safety systems including SimplexGrinnell Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happiness Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers Obtain customer signature upon completing service call assignment We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3-5 years of experience working with fire safety systems Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices. High School Diploma or equivalent Ability to follow verbal and written instructions. Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.