Job Description

To successfully complete the FirstRand Chartered Accountant training program and qualify as a Chartered AccountantDemonstrate cost consciousness and awareness of personal contribution to costs and productivityIdentify and escalates potential risks that may lead to increased costsPrevent wastage and identify process improvements to contain and reduce costsAdhere to Organisational values and service standards and interact with and communicate with customers accordinglyEnsure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level AgreementsMeet set turnaround times while ensuring own availability, reliability and accuracyPropose improvements on internal processes that impacts service levels and customer satisfaction within area of accountabilityEnsure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer serviceEstablish relationships with relevant individuals and departments to deliver on work expectations Adhere to relevant service level agreements to build trust in the relationshipExecute own work in accordance with the organisational values and code of ethicsComply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolutionIdentify and escalate risk as normal part of work Investigate new ways to optimise processesFlag opportunities to migrate to platform and supports the use of technology in process and system improvementsDraw on knowledge and experience to identify and develop solutions that lead to improved service delivery and qualitySeek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gapsCreate own personal development plan and review plan with team leader or managerUnderstand which competencies and skills are required to be mastered to ensure personal development and performanceKeep abreast of learning opportunities, changing products and trendsJob Details

Application Closing Date

31/05/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.