Line of Service

Advisory

Industry/Sector

Insurance

Specialism

Microsoft

Management Level

Manager

Job Description & Summary

A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.

As part of the Microsoft CRM team you will help our clients transform their Sales, Service and Marketing functions leveraging Microsoft Dynamics. You will also help deploy and optimize the use of Microsoft Business Applications Suite across several industries, to provide enterprises with deep domain knowledge and purpose built front office applications designed to meet the unique needs of the business.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Use feedback and reflection to develop self awareness, personal strengths and address development areas.Delegate to others to provide stretch opportunities, coaching them to deliver results.Demonstrate critical thinking and the ability to bring order to unstructured problems.Use a broad range of tools and techniques to extract insights from current industry or sector trends.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm's code of ethics and business conduct.

Technical Developer - D365 CE- Manager

As a Dynamics 365 CRM Technical Architect, you are considered a Technical Specialist and have in depth knowledge of D365 CRM/CE and Power Platform. You are passionate about technology and how it can be used to solve business problems. You have in-depth knowledge of Dynamics 365 CE Apps including Field Services, Power Platform and Azure Integration Services.

You will help define the technical solution, providing expert services to solution large complex projects. You will help provide leadership and direction to the delivery team and provide Architecture guidance and direction leveraging your deep knowledge of Dynamics 365 CE and Power Platform.

We're looking for a Technology experienced Manager with 8-12 years of professional experience in Dynamics 365 CE and PowerApps Development within a consultancy environment

Responsibilities -

• Contribute across all phases of CRM projects (e. g. Plan, Analyze, Design, Build and Test).
• Leverage technical expertise to Architect Design and Solution CRM solutions. You will also be required to be hands-on with Dynamics 365 CE and Power Platform
• Liaise effectively between clients, onshore team to ensure high quality and timely delivery.
• Assess business requirements and scope and recommend appropriate solutions.
• Design Conceptual and Technical architecture
• Ensure project quality meets standards through KPI/ Metrics
• Understand and implement Best Practices for Designing and Coding
• Has good Project Management experience using Agile and Waterfall models – should be able to plan the sprint, run the daily stand up, track the team’s progress, maintain DevOps and build the status report for onshore/ Client
• Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery.
• Support the team in defining technical, operational and user requirements.
• Work under general guidance and direction, but fully independent in own work with latitude for autonomous decision-making related to work process.

Required Competencies -

• 8- 12 Years experience as a consultant with implementation of Microsoft Dynamics CE/CRM preferably in a global/multi-country scenario
• At least 4-5 end-to-end implementations completed in D365 CE
• Architecting large complex solutions using the Microsoft technology stack.
• Experience in Configuration, Customization, Coding and Administration of Dynamics 365 CE
• Experience in Power Platform (Portal/ Pages, Canvas and Model Driven Apps, Power Automate and Power BI)
• Experience in Azure technologies – primarily Azure Functions, Web Jobs, Logic Apps, App Services
• Knowledge of ALM using Azure DevOps CI CD and Automation in the context of Power Platform
• Experience in designing and developing Data Migration and Integration  Strategy, architecture, and right tool selection
• Understanding of Powerplatform Licensing model
• Project execution experience using Waterfall/ Agile and developing plans for build, release management, data migrations, cut-over planning, and hyper care support.
• Collaborate with business development and infrastructure teams
• Microsoft certification on one or more Microsoft Dynamics 365 CE modules
• Presentation skills with a high degree of comfort with technical and executive audiences

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Analysis, Coaching and Feedback, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps {+ 9 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date