Educational Alliance was founded in 1889, and is one of New York City’s original settlement houses. Today, EA partners with the diverse communities of Lower Manhattan to offer New Yorkers high-quality, transformational programs and services that enhance their well-being and socio-economic opportunities. Educational Alliance has a powerful impact on our community through intertwined programs that include education, arts and culture, substance abuse and prevention, older adult services, health and wellness, and community-building. We believe that the right programs can dramatically unleash the potential – for happiness, productivity, and creativity – in people who often don’t have that opportunity. All EA programs have a firm commitment to inclusivity, diversity, and community. JOB PURPOSE Ensure the health and safety of members and clients in the fitness area, always providing exemplary customer service to all members and clients. Cultivate member engagement. + Welcomes and works with all member/client groups. + Works with both internal and external customers. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Health & Safety – 50% + Act as health and safety monitor while on duty in the fitness center. + Work with the Operations and Facilities departments to ensure all fitness areas and equipment are cleaned and disinfected continually, considering all Covid19 health and safety guidelines. Customer Service – 40% + Deliver excellent customer service to all members and clients at the 14th Street Y. + Address and resolve all member/client questions and issues in a timely, friendly manner. + Guide customers in proper use of equipment. Other – 10% + Develop professional relationships with co-workers, participants and guests. + Attending Fitness Staff meetings and training as scheduled. + Perform other duties as assigned. JOB QUALIFICATIONS + CPR/AED Certification required + Knowledge of fitness industry practices + Ability to work early morning, evening and weekend schedule required + Ability to lift up to 50 pounds. + Team player and a passion to build relationships with individuals + Excellent customer service skills handling all matters in courteous and friendly manner + Proactive, hands-on approach, as well as a professional work ethic + Self-motivated, highly efficient, strong attention to details + Ability to work in high-pressure environment autonomously BENEFITS + Discount Perks for Movies, Broadway Shows, Amusement Parks, etc. + Free Gym Membership to our Manny Cantor Center Gym & 14TH Street Y Gym + Discounts to programs at Educational Alliance Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position EEO Info Educational Alliance is committed to workplace diversity and inclusion. We are equal opportunity employers and do not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, marital status, disability status, veteran status, or any other characteristic protected by federal, state, or local law. Educational Alliance takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Educational Alliance is an Equal Opportunity Employer. For further information about Educational Alliance, please visit https://edalliance.org Fitness Center Shifts: Monday and Friday 11:30 AM-5:00 PM Wednesday 6:00 AM-11:00 AM Basketball Gym Shifts: Tuesday and Friday, 6:00 PM - 10:00 PM Sunday 4PM-8PM There is availability to sub shifts. 15-17 hours per week