The Mopar Fleet Business Development Manager inspires and leads a team of Regional Fleet Service Managers to drive growth in part sales, retention, and customer satisfaction amongst Stellantis’ large, medium small size fleet customers. This position presents an exceptional leadership opportunity to develop and implement positive change in a challenging and dynamic aspect of our business. The Mopar fleet team serves as the primary interface between Stellantis, its Businesslink dealers and fleet customers who collectively spend well over $100M annually on Mopar and bPro parts in the dealer network. The Fleet Business Development Manager plays a pivotal role in designing and implementing strategies to engage both our team, dealers and fleets to maximize profit and success in all aspects of our Aftersales operations, including but not limited to, Parts sales growth strategies in both the Dealer Retail and Wholesale channels, maintaining and developing incentive and marketing programs, and enhancing Dealer processes to achieve best in class Customer Satisfaction and reduce fleet downtime.  Additionally, this position works to grow Mopar’s Centralized Billing program (Servicenet) that supports fleets seeking a more convenient way to do business with our dealer network.  This program is crucial to departmental success as it invoices >$300M of parts and labor and drives nearly ~$9M in recoveries to cover key fleet team programs.

 

This position serves as a crucial two-way filter for requests between HQ and the field, ensuring effective communication and a deep understanding of field needs up to the executive level. This position also supports urgent requests of high profile fleet customers with the ability to think quickly and outside the box to accomplish requests of the COO and other executives.  Additionally, the manager handles various reporting and customer experience tracking, delivers insightful ad-hoc reports, and identifies opportunities for enhancing service and parts operations. This manager will present findings and develop programs cross functionally with other Mopar stakeholders to grow wholesale and retail part sales.  Presentations to internal executive leadership as well as those of the fleets will provide a great opportunity to grow.

 

 

Job responsibilities include but are not limited to: 

Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the field and that field needs and feedback are effectively relayed to HQ. Conduct and lead regular meetings with the fleet field team to set priorities and gather insights and address concerns. Support and present in meetings with executive leadership. Develop and maintain tracking systems to monitor the performance and effectiveness of various programs across all fleets. Implement strategies to improve retention and loyalty. Analyze program data to assess outcomes, identify trends, and recommend improvements tailored to each fleet’s unique needs. Lead and develop parts sales initiatives that will drive increased parts revenue through wholesale and retail channels. Collect and analyze customer feedback and reporting and develop plans to improve fleet customer satisfaction and reduce vehicle downtime. Lead strategies to grow Servicenet billing and recoveries including customer loyalty, customer conquest and expansion into the Independent Aftermarket. Manage the fleet team budget including current and future forecasting of part sales and expenses. Create and deliver timely ad-hoc reports to support decision-making across different departments. Utilize business intelligence tools to generate customized reports and dashboards tailored to stakeholder needs. Cross-Functional Collaboration (e.g. Mopar Sales Reporting, Fleet Vehicle sales, Quality Engineering, Supply Chain, Customer Care, TSO, etc.) - Partner with various departments to understand their data needs and provide relevant analytical support. Communicate findings and recommendations effectively to both technical and non-technical stakeholders.

  

The ideal candidate will excel in leading a group in a team environment and excel in taking complex situations and programs and simplifying them for use across all levels of experience and knowledge. The role will require strong organizational and project management skills to facilitate project reporting and support inquiries for the BC. This individual will be accountable for part sales to fleet and must be proactively seeking methods to grow the business through a close relationship with fleets and collaborating with internal departments. As a part of this role, the expectations will be to have the ability to present data findings and opportunities within any setting including presentations to executive level leadership.

 

Candidate must reside on the East Coast of the US, though we are open to consider other nearby locations for the right candidate. 

Basic Qualifications: 

Bachelor’s degree in business, Automotive, Marketing, Industrial Engineering or similar discipline   8+ years of experience in Part Sales, Marketing, Operations, or Finance 3+  years of experience working with fleet customers. Proven leadership capabilities Proven problem solving and analytical skills Capability to review, understand and analyze data from a business analytics standpoint Self-starter with ability to multi-task and take ownership of programs Excellent verbal and written communication skills Experienced presenter and public speaker Advanced user of Microsoft business tools including advanced Excel skills, and PowerPoint experience Robust understanding of Dealership Operations

 Preferred Qualifications:

Advanced degree (Master's) in Business or Marketing Experience in project/program management Automotive/Dealership retail or aftermarket experience Mopar or OEM Field Experience EOE / Disability / Veteran