Fleet & Commercial Service Receptionist Ricart Automotive is the nation's largest single-point auto mall, with over 67 acres, two locations and outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, we are trusted, we are sharp, we are welcoming and we are ONE team! We offer our customers the best shopping experience with multiple new car brands, a nation-leading pre-owned showroom, an industry-leading consumer-friendly parts and service department, and the oldest Harley Davidson dealership in the country. We are a third-generation family-owned business that takes pride in providing an outstanding experience to all of our family of employees and customers. Thank you for being a part of the Ricart family! Qualifications: + Must have a valid driver's license + High school education or equivalent + Previous dealership experience preferred + Strong verbal and written communications skills + Interest and ability to make a high-volume of outbound calls + Tech-savvy and experience with a CRM or the ability to quickly learn new software + Time management, prioritization and multitasking skills with the ability to manage a high workload Some of your responsibilities: + Receive inbound calls from customers with questions on their fleet vehicles + Schedule a time and date for these customers to visit Ricart + Handle all guest inquiries with a friendly and helpful demeanor, providing general information to our partners with a focus on 100% guest satisfaction + Gather and track all guest data as directed and accurately enter this information into the DMS + Utilize detailed scripts provided by the dealership to help address guest inquiries and concerns to meet the dealerships and manufacturer's objectives. + Onboarding Fleet management + Review telematics daily and coordinate with Mobile schedule + Answer incoming calls and transfer to the appropriate person or department. + Greet customers, vendors, and employees as they enter the building. + Will work in a team-based environment + Facilitate timely follow-up on service customers experiences within 24-48hrs of visit + Communicate with the dealership management or front-line employees on behalf of our guests. + Participate in departmental and dealership meetings; other duties as assigned by management. + Other duties as assigned