**Overview** Responsible for managing print fleet at client site. Responsibilities include responding to trouble tickets, creating IT work orders and resolving MFD issues. **Responsibilities** + Place change of address, new installations, follow up calls and validation calls on MFD fleet + Assist with routing trouble tickets to correct group to resolve issues + Creating IT work orders + Collecting and recording monthly MFD meter reads + Maintaining an accurate database + Assist with setting up new devices and relocating existing equipment + Assisting end users with software issues and diagnosing the issue + Assisting end users with fax issues and diagnosing the issue + Understand networking and printer configuration + Use a Monitoring System to monitor the operational status of each MFD in the fleet, and to immediately react and resolve all MFD malfunctions by contacting the appropriate on-site representative via phone or BlackBerry + Additional duties as assigned **Qualifications** + High School diploma required. Some secondary education preferred + 2-4 years’ experience in a related field + Computer and networking knowledge, Microsoft Windows, network and Office experience + Excellent customer services skills + Must be detail oriented + Must be able to multi-task **PHYSICAL DEMANDS** Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs) Will encounter stressful situations **What We Offer:** Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide! **_Come Join Our Team!_** **Job Locations** _US-NY-NEW YORK_ **Posted Date** _1 day ago_ _(2/18/2025 3:59 PM)_ **_Requisition ID_** _2025-19261_ **_\# of Openings_** _1_ **_Category (Portal Searching)_** _Administrative/Clerical_ **_Position Type (Portal Searching)_** _Regular Full-Time_ **_Fixed Salary_** _USD $26.00/Hr._ Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement. Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.