**Job Title** Fleet Customer Care Specialist **Job Category** Product Support **Job Description** **_What starts with YOU, moves the world!_** Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented **Fleet Customer Care Specialist** based at our Americas Headquarters located in **Greenville, NC** . **What you will do:** + **Customer Advocacy** : Serve as a primary point of contact for assigned customers, understanding and representing their needs with our operational and consultative teams. + **Hypercare Management** : Oversee the Hypercare process for new fleet accounts, starting from contract presentation through the initial three months, ensuring seamless integration and customer satisfaction as units are added to the Fleet program. + **Sales Support** : Assist the Fleet Sales Manager with RFP responses, fleet survey coordination, and crafting value propositions to encourage customer participation in fleet management services. + **Process Improvement** : Innovate and enhance processes that support customer requirements, ensuring the highest levels of efficiency and effectiveness in fleet program implementation. + **Customer Satisfaction** : Use an empathetic, solution-oriented approach to address and resolve customer inquiries, aligning fleet services with their business needs and expectations. **Who you are:** + A customer-focused professional who is committed to providing an exceptional experience for clients. + An excellent communicator with strong interpersonal skills, capable of engaging effectively with both customers and team members. + Highly organized and detail-oriented, with strong time management skills to juggle multiple priorities. + A proactive problem solver with a collaborative mindset, ready to work closely with various departments to meet customer needs. + A resourceful individual with an innovative approach to improving processes and delivering results. **What you will need:** + **Education** : Bachelor's degree in Business or a related field is preferred. Alternatively, 8+ years of equivalent work experience in customer service, account management, or fleet services may be considered. + **Experience** : 2-3 years of relevant business experience in customer service or fleet support. **Skills, Experience & Abilities** + **Product and Industry Knowledge** : Familiarity with fleet services, customer support, and industry-related applications. + **Customer Service Excellence** : Strong skills in customer service, with the ability to present information clearly and engage effectively. + **Analytical and Problem-Solving Skills** : Ability to assess and resolve customer concerns with attention to detail and accuracy. + **Time Management** : Excellent organizational skills with the ability to manage tasks efficiently. + **Technical Proficiency** : Advanced expertise in Microsoft Office Suite, specifically Excel, for reporting, data analysis, and customer correspondence. **Who we are:** Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. **What we offer:** _Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work_ _option_ _, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k)._ \#LI-OP \#LI-HYBRID **Job Type** Permanent **Time Type** Full time **Work Hours** 40 **Travel Required** No **Primary Location** HY US Greenville, NC (Headquarters) **Address** 1400 Sullivan Drive **Zip Code** 27834 **Field-Based** No **Relocation Assistance Available** No **We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.** **EOE/Minorities/Females/Veterans/Disabled**