Description

Support OEM Service Engineers and Dealer Technician for problematic customer field concerns to establish an effective service resolution.Works in a new group \" to support Dealership and fleet groupCommunicates between engineering/dealership/fleet teams and provide guidance in repair and get to right repair or issue resolution and determine root cause and corrective actionsProvide initial assessment of escalated service tickets requiring engineering repair plan feedback based on knowledge of issues and available data to determine root cause within 48-hour window. This will require the ability to understand the subsystems involved and any interactions between involved components. Work with dealer service technicians, field service engineers, design & release engineers and subsystem engineers to determine root cause of the repairs in question and determine root cause and corrective actions that allow the customers vehicles to be returned.Work on-site at Ford facilities with travel required as needed to Ford dealership Ability to design, execute or coordinate analytical and physical testing from component bench level to full powertrain/vehicle testing to identify root cause, replicate quality issues and validate fixes.

Skills & Qualifications:

Demonstrated automotive experience with detail-oriented focus in Powertrain engineering, warranty and manufacturingExperience working with warranty issues, failure model analysisWorked in resolving customer concerns in a timely manner.Microsoft Excel and PowerPoint for presentations and project tracking activities

Education:

Bachelor of Science in Engineering

Pay and Benefits

The pay range for this position is $34.00 - $44.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Livonia,MI.

Application Deadline

This position is anticipated to close on Feb 17, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.