Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. 

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

 

Important: 

Don’t forget to include a resumé in English in your profile in Workday

Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method.  If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status

The Opportunity

Provides first line of operational support to the customer through coordination of services and is accountable for the day to day performance, product health and execution of contract deliverables.

What You Will Do:

Deliver all contract obligations and performance of the agreement contract in collaboration with Caterpillar dealer network and customerCoordinates services including overhaul and maintenance of customer equipment with Caterpillar, multiple dealers, or customer personnel.Provides technical and commercial supportEnsure compliance relative to competition law / anti-trust regulations working with multi dealers.

What Skills You Will Have:

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Required Qualifications

Education and Experience: Bachelor degree and 3+ years related field experience with Caterpillar engines and understanding of operations and servicing, previous experience with advanced technical management, project management experience involving customer care.

Language: Must speak Advanced English and Portuguese

Behavioral skills:

Ability to work effectively under pressure, high sense of urgency and ability to influence for results is essential.Strong accountability, proactive planner and organizer.Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.Demonstrated ability to communicate appropriately to ensure a team’s successAble to communicate with various levels of management at customer and dealer level.

Desired Qualifications

Deep understanding/experience of the marine industryGood knowledge of Caterpillar policies, standards, procedures, and a broad understanding of Caterpillar’s organizationKnowledge of Caterpillar digital technologiesKnowledge of Caterpillar dealership network

Additional Information

This position will be allocated on site with a dealer in Barra do Açú or Campos dos Goytacazes with a remote contract for Piracicaba.

Travel requirement: 15-25%

Some of the offered benefits*:

·Medical plan 

·Dental plan

·Medicines reimbursement 

·Psychological, Legal, Social and Finance Support Program

·Private pension plan

·Profit share

·Meal assistance 

·Christmas basket

·Transportation 

·Life and personal insurance

·Extended maternity and paternity leave

·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

Gympass

 

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.)  to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html  

 

#LI

Posting Dates:

December 18, 2024 - December 27, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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