**Description** **Essential Functions and Responsibilities** + Assist drivers, operators, and suppliers as needed. In-bound phone and/or email inquiries may include, but are not limited to: + Locating suitable repair locations + Troubleshooting + Roadside, emergency assistance + Warranty and in-service date inquiries + Fleet service guidelines + General fleet information + Rental/Lease Vehicle Management + Verify work order pricing for repairs and maintenance on company owned equipment. + Route fleet repair authorization inquiries as necessary. + Report issues with vendors regarding service as well as parts quality and availability. + Provides accurate documentation on all maintenance and repair events. + Maintain open communication with field personnel during major/extended repairs. + Punctual, regular, and consistent attendance. + Responds positively to change, offers suggestions for improvements, remains calm and professional when faced with a challenge. + Can be counted on to carry out assignments carefully and with appropriate follow-up. Overcomes obstacles to meet goals. Accepts personal accountability for his/her actions. + Keeps manager and/or coworkers informed of work progress and other necessary information. + Work with other groups within department to achieve goals. **Qualifications** + 3+ years' experience in automotive industry (gas and diesel engines), aerial device, tractors, trailers, hydraulics, and other heavy-duty equipment repair and maintenance required. + Excellent customer service skills dedicated to being the best in the industry. + Proficiency in Microsoft Office applications and able to learn our internal programs and systems. + Ability to use phone system in a fast-paced environment with good communication skills. + Some out-of-town travel required (25% or less). **Benefits:** + Benefits Available and vary per position and location. **Pre-Screen** + Upon offer, employees may be required to complete and pass a pre-employment drug screen, background, and/or MVR check. **License & Certifications:** + Valid driver's license required. **Physical Requirements:** + **Rarely:** walking, Kneeling, Squatting, Crawling, seeing distant, climbing on/off truck, Climbing, depth perception, Color Vision, Lifting, Carrying, Pushing, Pulling, Climbing Ladders, Balancing, Lifting up to 10lbs, Lifting 10lbs to 50lbs, Lifting over 50lbs. + **Occasionally:** Standing, Stooping, Body Twisting, Gripping, Reaching, Range of Motion, Climbing Stairs. + **Frequently** : Sitting, Sense of Touch, Manual Dexterity, Speaking Clearly, Reading, Hearing-Speech Range. + **Constantly:** Seeing. **Safety** Due to the inherently dangerous nature of the industry and requirements to work with or around hazardous equipment, employees must have sufficient eyesight to judge distance/coordination of equipment and tools, be able to maintain attention and concentration for extended periods, be able to withstand exposure to all kinds of weather while completing work assignments, be able to wear personal protective equipment as necessary, be able to enter and exit a vehicle numerous times a day, have the endurance necessary to traverse various terrain, be capable of performing job duties throughout a standard 8- or 10-hour day, be able to communicate with others, read, write, and comprehend written/verbal job instructions and information, and communicate and handle conflict professionally. + Able to identify job site hazards. + Exhibits and carries out cognitive problem-solving skills. + Able to read, comprehend, and visualize job build and all prints. + Works near/around energized, hazardous parts and equipment. + Exposed to traffic. + Works around excessive noise from machines (bore drill, backhoe, trencher, mini excavator, bucket trucks, digger derricks, concrete saw, jackhammers). + May be exposed to hot and cold environments, poisonous plants or reptiles, and stinging insects. **Benefits** We offer a competitive benefits package that provides a foundation of support for the health, safety, and security of you and your family. We are proud to extend a broad selection of benefits to meet your needs—and medical, dental, and vision benefits start on the first day of employment. **Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.** **An Equal Opportunity Employer.** **Please note:** + _All job offers are subject to pre-employment drug screening and a background check._ + _Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position._ **Notice to Agencies:** We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.