Position Summary
A Practice Medical Assistant will perform a variety of clinical and office duties under the
Physician/Provider/Nurse's direct supervision. Medical Assistants must adhere to the NYS Medical Assistant
scope of practice.

Essential Functions and Responsibilities Includes the Following:
1. Adheres to the WPH Performance Standards, Policies and Behaviors.
2. Fulfills patient care responsibilities as assigned that may include: checking schedules and organizing
patient flow; accompanying patients to exam/procedure room; assisting patients as needed with
walking transfers, dressing, collecting specimens, preparing for exam, etc.; obtaining patient history;
performing screenings per provider guidelines; assisting providers/nurses with various procedures;
charting; relaying instructions to patients/families; answering calls.
3. Fulfills responsibilities as assigned that may include sending/receiving patient records and documents;
scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying
insurance coverage and patient demographics; managing and updating charts to ensure that
information is complete.
4. Maintains orderliness and cleanliness of examination rooms; stocks assigned rooms and insures par
levels of supplies are maintained. Checks and completes required logs and other required checks.
5. Fulfills environmental responsibilities as assigned by department protocols including; cleaning
exam/procedure rooms, maintaining infection control protocols; keeping appropriate records; ordering,
sorting, storing supplies and restocking exam/procedure rooms
6. Assists providers with management of EPM and HER, including “queuing up” laboratory and radiology
orders as per a Physician.
7. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights;
responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or
staff with immediate supervisor.
8. Fulfills medical assistant responsibilities including medical/surgical asepsis, as well as, obtaining vital
signs; physical examination preparations; assisting with procedures and examinations as required.
Assists in the collections and appropriate handling of laboratory specimens. Preforms
electrocardiography and other office specific tasks as necessary. May perform waived lab testing as
allowed under limited lab permit when applicable.
9. Adheres to White Plains Hospital infection control standards including, but not limited to, hand hygiene,
use of PPE, isolation of patient with known infectious disease, and equipment disinfection.
10. Participates as a member of the patient care team and is responsible for participating in daily huddles
and regular scheduled practice team meetings.
11. Performs all other related duties as assigned.

Education & Experience Requirements
ï‚· High School diploma or general equivalency diploma (GED) required
ï‚· Successful completion of a six-month (6) to one (1) year course in Medical Assisting at an accredited school, required
ï‚· Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA),preferred
ï‚· As of July 15th, 2018 BLS certification (through American Heart Association) is required for all Medical Assistants
ï‚· Medical Assistants hired before 7/15/18 must receive the BLS certification by 7/15/19
ï‚· Medical Assistants hired on or after 7/15/18 must have their BLS upon hire or obtain the certification during the Hospital
Orientation.
ï‚· Medical Assistants must adhere to the NYS Medical Assistant Scope of Practice
ï‚· Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience required
ï‚· Two years of recent experience working in a medical facility as medical assistant is strongly preferred.

Core Competencies
ï‚· Excellent Customer Service Skills
ï‚· Team Player
ï‚· Excellent Communication Skills (verbal and written)
Physical/Mental Demands/Requirements & Work Environment
ï‚· Excellent Customer Service Skills
ï‚· Team Player
ï‚· Excellent Communication Skills (written/verbal)
ï‚· Ability to Multi-task
ï‚· Must retain composure under stress frequently
ï‚· Must be flexible and able to adapt to changes in routine
ï‚· Must able to assess the immediacy of emergency situations
ï‚· May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the
employee may be exposed to chemicals necessary to perform required tasks. Any hazardous
chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data
base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy
of the SDS data base can also be found at each site and at the hospital switchboard, saved on a disc.