All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Days

Location: Float - Volusia County

The role you’ll contribute:

The Float Medical Office Representative is responsible for greeting patients, scheduling appointments, verifying insurance, reviewing new patient registration, entering patient information into the practice’s designated system, & requesting and collecting co-pays/outstanding balances at the time of check-in/check-out. This individual is responsible for taking accurate messages and routing correspondence efficiently. Serves as a liaison between patients and medical support staff. Actively participates in outstanding customer service and accepts responsibility for maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

Follows all Standard Work processes. Standard Work incorporates technology with the right workflows and behaviors to provide an exceptional experience for every patient, every time.

Welcomes patients appropriately, accurately updates, verifies, and enters patient information (including insurance, billing, and demographics) and processes/scans all forms into appropriate systems.

Maintains an effective operational flow by communicating patients’ status to appropriate team members and keeping patient apprised.

Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible.

Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions.

Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in.

Ensures cash control by collecting, processing, and balancing funds in the practice’s designated systems and documents properly per AdventHealth Primary Care Network guidelines.

Documents appropriately within the office’s designated system to ensure regulatory requirements are met.

Provides back up to all front office positions; check in, check out, and medical records.

Required to float to all AdventHealth Medical practices, within market, and understands schedules can change based on needs daily, therefore flexibility needed.

All other job duties as assigned.

The expertise and experience you'll need to succeed:

Minimum qualifications :

Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively to carry out job requirements.

Ability to operate a computer, copier, fax, and scanner.

Ability to establish and maintain effective working relationships with patients, employees, and others.

Ability to sort and file materials correctly by alphabetic or numeric systems.

Ability to request and collect co-pays and outstanding balances.

Ability to deal with data that is of a sensitive and confidential nature (HIPAA).

Strong emphasis on organizational skills and strong attention to detail and ability to multitask.

High school diploma or equivalent

Preferred qualifications :

1 year of medical front office experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Administrative

Organization: AdventHealth Medical Group Primary Care

Schedule: Full-time

Shift: 1 - Day

Req ID: 24031544

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.