Lexington, KY, 40508, USA
5 days ago
Float Scheduler
Bluegrass Orthopaedics is hiring a full-time Float Scheduler. The Float Patient Scheduler is responsible for welcoming patients, collecting necessary demographic information to initiate the insurance verification process, and efficiently guiding patients through appointment scheduling, ensuring a seamless experience for both BGO patients and the healthcare team. Duties/Responsibilities: Greet patients and visitors in person and over the phone, providing helpful information and directing inquiries to appropriate team members. Schedule and manage appointments for physicians and physician assistants, balancing patient satisfaction with optimal use of provider time. Prepare and organize patient schedules accordingly. Ensure clinical staff has all necessary information about patient appointments to provide timely and appropriate care. Accurately enter patient data into the record-keeping system, retrieve patient files, and ensure proper organization for physician review and treatment. Assist patients with insurance paperwork and address any billing-related questions or concerns. Maintain a professional, friendly, and supportive environment for patients and their families. Perform other administrative tasks as needed to support office operations. Required Skills/Abilities: Strong interpersonal skills and the ability to communicate effectively with patients, including those who may be ill, elderly, or distressed. Proficient in basic office tasks such as typing, filing, and using phone/communication systems. Excellent organizational skills with the ability to manage multiple tasks simultaneously. Familiarity with Electronic Medical Records (EMR) and Practice Management Systems (PMS); Greenway Intergy experience is a plus. Must have the ability to travel to and work from each of BGO’s 10 locations throughout Central and Southern Kentucky. Ability to maintain a professional demeanor and provide outstanding customer service. Education and Experience: High school diploma or equivalent required. Previous experience in a medical office setting is a plus but not required. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to occasionally lift up to 25 pounds. Supervisory Responsibilities: None Non-exempt If you are interested in a career as a Float Scheduler at Bluegrass Orthopaedics, apply today!
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