Company Description

COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection plays meticulous attention to sustainable craftsmanship, quality and a superior colour palette that transcends time. The creative soul of the brand is visualised through original storytelling, seasonal runway shows and contemporary culture to create an experience beyond the expected. Learn more about COS here.

Job Description

As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.

Key Responsibilities:

Offering customers a high level of service through styling advice, product knowledge and store experience.Analysing selling information and working with the store manager to maximise the sales performance of your department.Leading a team of sales assistants to achieve excellent standards of service.Supporting recruitment and ensuring induction and training of new starters is carried out.Assisting the Store Manager in identifying future talents and putting together development plans to support their progression.Overseeing store operations.Being a brand ambassador and providing the best experience for our customers.Stepping into the role of Store Manager in their absence.

Qualifications

For the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

 

What You Need to Succeed:

Knowledge

You understand what makes a great customer experiencePrior retail or customer-facing experience

Motivation

You enjoy creating a positive work environment and leading a teamYou are results-focused & enjoy multitaskingYou enjoy developing yourself & others

Behaviour

You contribute to building a well-functioning team and embrace different points of viewYou stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experienceYou support others to grow by giving constructive feedbackYou are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactionsYou take initiative and personal responsibility for achieving set tasks and providing our customers with a great experienceYou are able to prioritise efficiently and adapt to sudden changesYou communicate clearly & concisely, actively listening to other perspectivesYou see opportunities to improve everyday processes

Past Achievements        

Experience in driving sales through othersSome experience in recruiting; managing talent, performance and developing team members (advantageous)

Additional Information

This is a full-time position based in New Zealand.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. 

In addition to this, you also receive: 

Medical LeaveAnnual LeaveWellbeing