**What would I be doing?** As a Table Games Floor Supervisor, you are responsible for providing superior service to both the internal and external guest. In this position, you are also responsible for monitoring and controlling an area of a pit consisting of one or more games to assure the delivery of customer service according Ameristar St. Charles standards, while maintaining the integrity of the games. **Responsibilities** + The Table Games Floor Supervisor provides superior guest service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. + Assumes overall responsibility for the effective gaming service activities for a designated area. + The Table Games Floor Supervisor maintains constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity. + Controls and directs games in progress by monitoring and providing assistance and dealer correction. + The Table Games Floor Supervisor maintains awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance. + Oversees and assures high standards of customer courtesy on each game and works closely with Special Events, Players Club and other casino staff members in this regard. + The Table Games Floor Supervisor provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information for adequate job performance. **What are we looking for?** + Must be at least 21 + Sound knowledge of casino games. + Knowledgeable of applicable federal, state, and local regulations. + Fully Competent in Microsoft Office. + Strong problem solving, mediation, coaching, and consulting skills. + Excellent verbal and written communications skills. + Excellent interpersonal skills. + Must have excellent business communication skills and strong time management skills. + Ability to effectively work independently or as part of a team. + Must be able to work flexible hours including evenings, weekends, and holidays. **What would it be like to work at this property?** Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, **Ameristar Casino Resort Spa St. Charles** hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center. _Ameristar Casino St. Charles is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law._ _If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation._ **Ameristar St. Charles** One Ameristar Blvd. St. Charles, MO 63301 **What would it be like to be a Boyd Gaming Team Member?** Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. **Corporate Mission** We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants. Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities. **Company Vision** Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry. From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way. Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives. We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead. **Requisition ID** _2024-48767_ **Property** _AMERISTAR CASINO ST. CHARLES_ **Category** _Gaming_ **Position Type** _Full-Time_