Description The Floor Care Facility Manager role within Real Estate Operations the responsibility to execute and deliver a comprehensive Floor and upholstery maintenance program for Citizens. This role will provide coordination and direction to a team of floor care technicians and external vendors and will assist in providing floor care service to all flooring types and upholstery, providing general cleaning coverage to the Janitorial teams, along with maintaining equipment and tools. Benefits: + Health benefits + All tools and supplies provided + Use of a company vehicle during work hours Primary responsibilities include: + Lead day-to-day floor care, upholstery cleaning, and janitorial cleaning coverage operations of multiple retail banking and main office facilities + Responsible for developing and managing site(s) budgets + Host a daily safety standup to review the day’s activities and discuss safety related topics + Complete assigned inspection activities for floor care activities and other areas as needed + Lead service provider(s) and coordinate and drive vendor activities to ensure consistency across portfolio + Assess work completed by colleagues and external vendors against safety and performance standards and work with other stakeholders to handle necessary corrective actions + Workforce management tasks include hiring and approving time sheets, completing performance reviews. + Perform routine site inspections to review on-going maintenance activities, develop corrective action plans and recommend opportunities from deficiencies noted. + Assist Retail FM’s when needed to provide temporary general cleaning coverage and expedite work orders or cover for colleagues on PTO, LOA, or TBH roles. + Perform minor repairs and maintenance procedures on equipment utilized in the Floor Care program + Close out work orders upon completion via iPad or Computerized Maintenance Management System + Maintain inventory of supplies, tools and materials and purchasing supplies + Ensure all tools, equipment, and vehicles are maintained and utilized in a safe manner consistent with established standards + Coordinate with Property Facility Manager for Temporary cleaning coverage to avoid vendor spend + Perform minor repairs and maintenance procedures on equipment utilized in Floor Care Program + Respond to emergency and non-emergency service requests and prioritize work order response + Refer work to vendors if necessary, via work order system + Closing out work orders upon completion; via iPad or Computerized Maintenance Management System + Communicate in a pleasant and professional manner with internal and external customers Qualifications: + 5 or more years of experience in commercial Floor Care + 3 or more years of experience leading Floor Care crews + Proven customer service experience and/or abilities + Competent use of MS Office applications to include MS Excel, Word, Outlook, PowerPoint + Ability to travel as required + Demonstrated written and verbal communication skills (English) + Ability to work under pressure with efficiency and accuracy + Ability to plan and prioritize workload + Proven track record to work independently and prioritize multiple tasks to assure successful timely completion of all Education, Certifications, and/or Professional Credentials: + High School Diploma or Equivalent + Valid Driver’s License, required + Floor Care System certifications, preferred Hours & Work Schedule: + Hours per Week: 40 + Work Schedule: Monday through Friday 1:00pm - 9:30pm, with some weekend and/or overtime Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.