Description

The Floor Care Facility Manager role within Real Estate Operations the responsibility to execute and deliver a comprehensive Floor and upholstery maintenance program for Citizens. This role will provide coordination and direction to a team of floor care  technicians and external vendors and will assist in providing floor care service to all flooring types and upholstery, providing general cleaning coverage to the Janitorial teams, along with maintaining equipment and tools.

Benefits:

Health benefitsAll tools and supplies providedUse of a company vehicle during work hours

Primary responsibilities include:

Lead day-to-day floor care, upholstery cleaning, and janitorial cleaning coverage operations of multiple retail banking and main office facilitiesResponsible for developing and managing site(s) budgetsHost a daily safety standup to review the day’s activities and discuss safety related topicsComplete assigned inspection activities for floor care activities and other areas as neededLead service provider(s) and coordinate and drive vendor activities to ensure consistency across portfolioAssess work completed by colleagues and external vendors against safety and performance standards and work with other stakeholders to handle necessary corrective actionsWorkforce management tasks include hiring and approving time sheets, completing performance reviews.Perform routine site inspections to review on-going maintenance activities, develop corrective action plans and recommend opportunities from deficiencies noted.Assist Retail FM’s when needed to provide temporary general cleaning coverage and expedite work orders or cover for colleagues on PTO, LOA, or TBH roles.Perform minor repairs and maintenance procedures on equipment utilized in the Floor Care programClose out work orders upon completion via iPad or Computerized Maintenance Management SystemMaintain inventory of supplies, tools and materials and purchasing suppliesEnsure all tools, equipment, and vehicles are maintained and utilized in a safe manner consistent with established standardsCoordinate with Property Facility Manager for Temporary cleaning coverage to avoid vendor spend Perform minor repairs and maintenance procedures on equipment utilized in Floor Care ProgramRespond to emergency and non-emergency service requests and prioritize work order responseRefer work to vendors if necessary, via work order systemClosing out work orders upon completion; via iPad or Computerized Maintenance Management SystemCommunicate in a pleasant and professional manner with internal and external customers

Qualifications:

5 or more years of experience in commercial Floor Care3 or more years of experience leading Floor Care crews Proven customer service experience and/or abilitiesCompetent use of MS Office applications to include MS Excel, Word, Outlook, PowerPointAbility to travel as requiredDemonstrated written and verbal communication skills (English)Ability to work under pressure with efficiency and accuracyAbility to plan and prioritize workloadProven track record to work independently and prioritize multiple tasks to assure successful timely completion of all

Education, Certifications, and/or Professional Credentials:

High School Diploma or EquivalentValid Driver’s License, requiredFloor Care System certifications, preferred

Hours & Work Schedule:

Hours per Week: 40Work Schedule: Monday through Friday 1:00pm - 9:30pm, with some weekend and/or overtime

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.