At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Floral Designer Department: Floral FLSA: Non-Exempt General Function: Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks. Core Competencies + Partnerships + Growth mindset + Results oriented + Customer focused + Professionalism Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Floral Department Manager Positions that Report to you: None Primary Duties and Responsibilities: + Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. + Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. + Makes an effort to learn customers’ names and to address them by name whenever possible. + Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience. + Answers the telephone promptly and provides friendly, helpful service to customers who call. + Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. + Cleans, processes, and cuts flowers appropriately. + Responsible for department in absence of Manager, or Assistant Manager. + Understands and processes FTD, interstore, Teleflora orders, and Internet Orders. + Inventories product, evaluates status, cares for damaged product, and replaces where necessary. + Fills customer orders completely and creates floral arrangements at their request, all in a timely manner. + Ensures floral products are fresh in the shop and throughout the store. + Cleans the floral area. + Takes special requests for product either in person or over the telephone. + Counsels customers regarding plants and floral care. + Identifies key areas to place specials within the store. + Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.). + Orders flowers and supplies daily or as needed with the direction of the Floral Manager. + Works with customer issues and product problems. + Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers. + Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage. + Adheres to company policies and individual store guidelines. + Reports to work when scheduled and on time. Secondary Duties and Responsibilities: + Delivers product as necessary. + Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.). + Reads industry references, listens to floral experts, and remains open to new ideas. + Helps with and may decorate in store events. + Assists in other areas of store as needed. + Performs other job related duties and special projects as required. Supervisory Responsibilities: + Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities. + Has the authority to recommend disciplinary actions. Knowledge, Skills, Abilities and Worker Characteristics: + Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. + Ability to do arithmetic calculations involving fractions, decimals, and percentages. + Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction. Education and Experience: High School or three years of similar or related work experience. Physical Requirements: + Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. + Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. + Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. Some holidays may require extended hours. There is exposure to dirt, noise, dangerous chemicals/solvents, dampness and temperature extremes. Equipment Used to Perform Job: Standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone. Contacts: Has daily contact with the general public, customers, suppliers/vendors and FTD and Teleflora. Confidentiality: Maintains confidentiality on orders placed (including, who sent, who received, order, and cost). Are you ready to smile, apply today.