FMLA/Leave Specialist @ Tilt 
Salary, Exempt - Remote (USA)

Tilt (check us out here) is looking for a Leave Success Manager to join our team and help us scale our business by working closely with our customer’s employees to provide seamless onboarding and ongoing support as they navigate the leave journey from start to finish.

Who are we? 

Our mission is big: make leave not suck. We are building a product that makes it easy for people to switch between work and life. If you join us, you’ll be part of a fearless band of humans helping employers balance empathy with economics. We’re changing the status quo and it’s hard. You should know that now. You should also know that joining Tilt means the opportunity to be a change-maker. We’re thinkers, doers, revolutionaries, dreamers, get shit done-ers, and bold enough to tackle a really complex space. We are a post series A company that has raised $20 million to date and we’re ready to put it to good use to grow our business! 

Who are you? 

As  a member of the Customer Success Team you will have a few years of experience in a customer facing role, preferably in the healthcare or human resources industry, and a passion for helping people when it matters most. You are highly organized and thrive in an environment where your ability to empathize, research, and serve others is celebrated.

Day-to-day, you will get your hands dirty by: 

Managing the lifecycle of employees on leave through Tilt software and various support channels

Providing troubleshooting support for employees and their managers

Partnering with internal experts to serve as a resource for employees on leave - answering questions around U.S. state and federal leave laws, state paid family and medical programs, healthcare providers, insurance carriers, and company policies

Advocating for the customer internally by working across multiple departments

Ongoing development of your platform and industry knowledge around leave management and compliance

Collaborating with each accounts’ Customer Success Manager (CSM) to help prove value to our stakeholders

Communicating directly with regulatory agencies, healthcare and insurance providers, and other third parties if/when necessary 

You’re a great fit if