ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.
Location: Copenhagen, Denmark or Warsaw, Poland
Language: English
Main purpose of the position
The FMS Business Analyst has the responsibility to support and facilitate the capture, understanding and translation of the business needs into working IT solutions that improve ISS operational performance and requires alignment with the business owners and FMS Business Solutions Managers to understand their needs and requirements to support further prioritisation of the product backlog.
The role also includes the creation and maintenance of all required artefacts in JIRA and Confluence to support the functional and technical design process, e.g., Improvement tickets, Epics, Features, User Stories and to triage demand queues with Business Owners.
What you’ll do:
In a proactive manner, organize and facilitate the process of capturing business needs, including refinement of product improvement/enhancement requests and creation and maintenance of all required artefacts. Support the solution and design process. Support SCRUM teams with sprint/release schedule and planning in line with business requirements and alignment to peripheral initiatives. Drive communications towards business and key stakeholders (e.g., product updates, sprint and release status, risks, issues). Effectively manage the end-to-end process in JIRA and Confluence.Who you’ll work with:
Business Owners Application Maintenance and Support Team(s) (AMS) Product Owners / Business Analysis Team / SME’s Scrum Masters / Development Team
Key qualifications:
Personal skills you excel:
Customer Focus Solution Oriented Accountable A strong collaborator
Why ISS
Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.
ISS is a Place to Be You.
Be who you are. Become what you want. Be part of something bigger.
Become more. Become ISS.
How you’ll apply
Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.
We look forward to receiving your application as soon as possible.
ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.
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