As the successful candidate, you will have:

Coordinate and manage the day to day operations of thehotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.Be proactive and resourcefulwhen attending to guest requests.Take initiative to ensure that interactions with our customers are positive and productive.Have the necessary skills and training to actively resolve complaints and challenges presented by customers.Provide guidance, support training and leadership to all colleagues.Monitor training and offer guidance to employees whilst on shift.Assist in all areas of the hotel during peak times to eliminate potential issues.Responsibility for the health and safety of all patrons, guests and staff members.

About the role

You will ensure efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards.Coordinate daily Front of the House and Back of the House restaurant operationsYou will manage food and beverage service to maximize customer satisfactionYou will motivate our colleagues to provide excellent customer service and ensure a supportive and inclusive work culture.We’ll expect you to lead by example and uplift our staff during busy momentsAppraise staff performance and provide feedback to improve productivityEstimate future needs for goods, kitchen utensils and cleaning productsEnsure compliance with sanitation and safety regulationsManage every outlets good image and suggest ways to improve itControl operational costs and identify measures to cut waste

As the successful candidate, you will have:

Coordinate and manage the day to day operations of thehotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.Be proactive and resourcefulwhen attending to guest requests.Take initiative to ensure that interactions with our customers are positive and productive.Have the necessary skills and training to actively resolve complaints and challenges presented by customers.Provide guidance, support training and leadership to all colleagues.Monitor training and offer guidance to employees whilst on shift.Assist in all areas of the hotel during peak times to eliminate potential issues.Responsibility for the health and safety of all patrons, guests and staff members.

About the role

You will ensure efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards.Coordinate daily Front of the House and Back of the House restaurant operationsYou will manage food and beverage service to maximize customer satisfactionYou will motivate our colleagues to provide excellent customer service and ensure a supportive and inclusive work culture.We’ll expect you to lead by example and uplift our staff during busy momentsAppraise staff performance and provide feedback to improve productivityEstimate future needs for goods, kitchen utensils and cleaning productsEnsure compliance with sanitation and safety regulationsManage every outlets good image and suggest ways to improve itControl operational costs and identify measures to cut waste

Requirements

Willingness to step up in to the next level of the career pathProven work experience as a food beverage supervisor and track record of successExtensive food and beverage knowledge, and understanding of sequence of serviceFamiliarity with POS systemsStrong leadership, motivational and people skillsAcute financial management skillsProfessional, presentable positive attitudeCurrent RSA

Requirements

Willingness to step up in to the next level of the career pathProven work experience as a food beverage supervisor and track record of successExtensive food and beverage knowledge, and understanding of sequence of serviceFamiliarity with POS systemsStrong leadership, motivational and people skillsAcute financial management skillsProfessional, presentable positive attitudeCurrent RSA