The Hilton Anaheim is searching for their next Food and Beverage Starbucks Manager to join the Food & Beverage team! If you have a passion for customer service and want to learn and grow in the hospitality industry this is the perfect opportunity! The 1,574 room Hilton Anaheim is in the heart of California's famous Orange County, next to the Anaheim Convention Center and steps from the Disneyland Resort. From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program, our team members love being a part of Hilton!
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The Food and Beverage Manager will oversee all aspects of the Starbucks operation within the hotel, ensuring the highest standards of service, quality, and profitability. This role involves managing staff, maintaining inventory, coordinating with other departments, and driving sales through innovative marketing strategies.
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Key Responsibilities:
\n\n\n\n\n\n\nTeam Leadership: Recruit, train, and supervise the Starbucks staff to deliver excellent customer service and maintain a positive work environment. \n\n\n\n\nOperational Management: Ensure smooth daily operations, including scheduling, staffing, and adherence to health and safety standards. \n\n\n\n\nInventory Control: Manage inventory levels, ordering supplies, and controlling costs to maximize profitability. \n\n\n\n\nCustomer Engagement: Foster a welcoming atmosphere and engage with guests to enhance their experience, addressing any concerns promptly. \n\n\n\n\nFinancial Performance: Monitor sales trends and financial performance, prepare reports and develop strategies to increase revenue. Establishing and maintaining effective controls for food, beverage, and labor expenses \n\n\n\n\nQuality Assurance: Maintain high standards for food and beverage quality, presentation, and service consistency in line with Starbucks and Hilton brand standards. \n\n\n\n\nCross-Department Collaboration: Work closely with the hotel management and other departments to ensure seamless service and guest satisfaction. \n\n\n\n\nService Initiatives: Service and marketing to maximize profits through outstanding customer service \n\n\n\n\nAdministrative Management: Responsible for administrative tasks and proficient use of Microsoft Office Suite \n\n\n\n\n\n
Ideal Qualifications:
\n\n\nExperience:
\n\n\n\nMinimum of 2 years of management experience preferably in the food and beverage industry. \n\n\n\n\nProven experience in a cafe and coffee house environment or familiarity with these operations is highly desirable. \n\n\n\nLeadership Skills:
\n\n\n\nStrong leadership abilities with a track record of effectively managing and developing teams. \n\n\n\n\nExperience in recruitment, training, and performance management. \n\n\n\nFinancial Acumen:
\n\n\n\nSolid understanding of financial management, including budgeting, forecasting, and cost control. \n\n\n\n\nExperience in achieving sales targets and managing operational expenses. \n\n\n\nCustomer Service Focus:
\n\n\n\nExceptional customer service skills with a commitment to creating a welcoming and positive environment for guests. \n\n\n\nCommunication Skills:
\n\n\n\nExcellent verbal and written communication skills, with the ability to engage with diverse audiences. \n\n\n\nProblem-Solving Ability:
\n\n\n\nStrong analytical and problem-solving skills, with the capacity to make sound decisions in a fast-paced environment. \n\n\n\nOperational Knowledge:
\n\n\n\nFamiliarity with inventory management, health and safety regulations, and compliance standards. \n\n\n\nTechnical Proficiency:
\n\n\n\nProficient in Microsoft Office Suite and point-of-sale (POS) systems. \n\n\n\nFlexibility:
\n\n\n\nAvailability to work various shifts, including evenings, weekends, and holidays as needed. \n\n\n\nThis combination of qualifications and experience will help ensure that the General Manager can lead the team effectively and maintain high standards.
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Salary Range: $74,000 to $85,000 per year, depending on experience and qualifications.
\n\n\nWhat are we looking for?
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Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
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Hospitality - We're passionate about delivering exceptional guest experiences.
\n\n\n\n\n\n\nIntegrity - We do the right thing, all the time.
\n\n\n\n\n\n\nLeadership - We're leaders in our industry and in our communities.
\n\n\n\n\n\n\nTeamwork - We're team players in everything we do.
\n\n\n\n\n\n\nOwnership - We're the owners of our actions and decisions.
\n\n\n\n\n\n\nNow - We operate with a sense of urgency and discipline
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In addition, we look for the demonstration of the following key attributes:
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Quality
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\n\n\n\n\n\n\n\n\nDependability
\n\n\n\n\n\n\nCustomer Focus
\n\n\n\n\n\n\nAdaptability
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What will it be like to work for Hilton?
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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
\n\n\n\n\nThe Benefits:
\nWe support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
\n· Access to your pay when you need it through DailyPay
\n· Medical Insurance Coverage – for you and your family
\n· Mental Health Resources
\n· Best-in-Class Paid Time Off (PTO)
\n· Go Hilton travel discount program
\n· Supportive parental leave
\n· Matching 401(k)
\n· Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
\n· Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
\n· Career growth and development
\n· Team Member Resource Groups
\n· Recognition and rewards programs
\n*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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