Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Hotel Theodore first opened its doors in 1930 as the Roosevelt Hotel, named in honor of Theodore Roosevelt, the 26th U.S. president, who had visited Seattle in 1903. From the outset, the hotel embodied the city’s pioneering spirit. Designed by the renowned architect John Graham Sr., whose firm was behind some of Seattle’s most iconic buildings—including the Seattle Exchange Building, the Frederick & Nelson department store (now the downtown Nordstrom), and, under the direction of his son, the Space Needle—the Roosevelt Hotel reflects Graham's distinctive modernist Art Deco style. At 18 stories, the Roosevelt stood as Seattle’s tallest hotel for many years, offering 234 rooms and a lobby that was richly appointed in the elegant French modern style. Unlike the traditional hotels of the era that primarily catered to long-term residents, the Roosevelt Hotel distinguished itself as a destination for travelers, setting a new standard for hospitality in Seattle, then and today. At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home. For Full-Time Associates, we offer: Medical, Dental, Vision, Disability, & Life Insurance 401(k) Plan Paid Time Off: 2.15 hours for every 40 hours worked (14 days) 7 Paid Holidays and 2 Personal Days For Part-Time Associates, we offer: 401(k) Plan Sick Time: Accrue 1 hour for every 30 hours worked Join us and experience a workplace that values your success, health, and happiness—every step of the way. Overview Summary: The F&B Supervisor is responsible for overseeing assigned Food & Beverage outlet to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals. The Restaurant Supervisor will assist in maintaining the properties standards and policies. The F&B Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the properties Culture as well as promoting the hotel as the Employer of Choice! Essential job functions: Maintains a commitment to customer service and guest satisfaction. Leads and supervises the outlet team. Conducts daily roundups before each shift. Communicates all necessary information to the front and back of house staff for each shift. Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations. Takes initiative to develop and execute new promotions, events, etc. Responsible for daily report input and logbook entries. Enforces high standards of hygiene and sanitation within the outlets. Ensures the security of monies, credit, and financial transactions. Establishes par levels for supplies and equipment. Supervises the performance, attendance, attitudes, appearance, and conduct of the team. Manages timely completion of performance appraisals. Monitors time punches, ensuring accurate payroll for all associates. Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance. Implements strategies to continually improve revenues. Assists with the development, training, and inspiration of outlets staff for promotion. Provides prompt follow-up to all guest concerns. Assists the Senior Food & Beverage Manager with the design and implementation of training programs. Empowers team to exceed service standards. Instills a calm, organized approach in all stressful situations. Completes all proper new hire and termination paperwork as requested by manager. Orders all necessary office supplies and ensures proper stocking levels. Maintains a safe and pleasant work environment. Ensures cleanliness of outlets’ storage rooms. Promotes high associate morale. Recommends discipline and/or termination when appropriate of team members. Takes a proactive approach to coaching and counseling. Attends appropriate division and department meetings. Resolves guest issues promptly and with great care and effectiveness. Maintains a strong knowledge of hospitality trends, especially within food & beverage. Provides general property information for guests. Offers warm and sincere welcome/farewell for all guests, including use of guest name & good eye contact with each guest. Maintains an up to date working knowledge of all property amenities as well as any special events. Interacts with resort staff in a professional manner, assisting other departments with necessary information. Up sells property services and amenities to guests. Always maintains a professional demeanor and attitude. Communicates all pertinent information to the outlets team. Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor. Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver. Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised. Maintains a professional appearance. Follows all property dress code standards. Remains alert, courteous and helpful to the guests and colleagues at all time. Associate is held accountable for all duties of this job and other duties as assigned. Qualifications Must be able to read, write and speak English Must be at least 21 years of age Must have excellent leadership skills Must be a positive example for staff Must be able to work well under pressure Must be able to accurately follow instructions, both verbally and written Must be highly detailed orientated Must have excellent computer skills Must have strong working knowledge of Microsoft Office programs Must be able to work in a fast paced environment Must have excellent listening skills Must possesses excellent communication skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Compensation Range The compensation for this position is $26.00/Hr. - $26.00/Hr. based on qualifications and experience.