About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining). Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook Overview Exciting opportunity to join an iconic luxury hotel and gain experience in various food and beverage outlets as a Food and Beverage Supervisor! As a Food and Beverage Supervisor, you would be responsible for assisting in the day-to-day management of the various food and beverage outlets. Specifically, this includes, but is not limited to, the following duties: Plans, supervises, and participates in the performance evaluation process for subordinate staff. Ensures that service quality, expense control, and revenue generation are maintained at targeted levels. Supervises McArthur’s Restaurant and In Room Dining areas for cleanliness, proper set-up, opening and closing procedures, and to ensure that an appropriate level of supplies and materials is maintained. Monitors food quality and presentation. Participates in the updating, and facilitating of training programs for associates in the McArthur’s Restaurant and In Room Dining. Participates in the hiring process for McArthur’s Restaurant and In Room Dining associates. Participates in the development of weekly work schedules for the department. Responsible for proper health & safety procedures within the outlet. Ensure that department has adequate supplies based on current business level forecast. Produces maintenance work orders and purchase orders or requisitions as necessary. Performs related duties as required to manage McArthur’s Restaurant and In Room Dining operations in a proactive manner. Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency. This is a full-time position, and you must have availability to work days, nights, weekends, and holidays. Qualifications At least two (2) years previous experience as a server Upscale dining experience Prior leadership experience, preferred Hotel and / or luxury hotel experience, preferred Proficient in Microsoft Office and POS systems Prior experience with Agilysys is a plus Advanced in Microsoft Excel is a plus Food Handler Certification TIPS Certification ServSafe Certification, preferred Bilingual in English and Spanish is a plus Great attitude Desire to grow career in hospitality Flexible / adaptable Dependable Ability to lead, insipire and motivate a team with positivity and high energy Ability to deal with problems involving several concrete variables in standardized situations.