A Food and Drinks Manager/ Director is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
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What will I be doing?
As a Food and Drinks Manager/ Director, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Drinks Manager/ Director will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
\n\nManage all Food and Beverage Outlet operations\nMaintain exceptional levels of customer service\nEnsure compliance of brand standards\nRecruit, manage, train and develop the Food and Drinks team\nManage guest queries in a timely and efficient manner\nWork within budgeted guidelines in relation to Food, Liquor Costs and Payroll\nSet departmental targets and objectives, work schedules, budgets, and policies and procedures\nDevelop menus with other members of Food and Drinks team\nAccountable for monthly stock takes\nIncentivise team members to maximize sales and revenue\nCarry out annual and mid-year appraisals with Managers under your responsibility\nEvaluate guest satisfaction levels with a focus on continuous improvement\nEnsure communication meetings are conducted and post-meeting minutes generated\nBe environmentally aware\nAssist other departments wherever necessary and maintain good working relationships\nComply with hotel security, fire regulations and all health and safety legislation\nWhat are we looking for?
A Food and Drinks Manager/ Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
\n\nManagement Food and Beverage experience\nAbility to comply with all Food and Drinks brand standards\n\nIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
\n\nDegree in relevant area\n\n
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
\n\nWe support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!