Summary

  Responsible for preparing and delivering and picking up trays for patients, communicating pertinent information regarding menu preferences, delivering nourishments, taking inventory of floor supplies and re-supplying them to a par level.  Works as team member with the patient/patient’s family, nursing, and food service support to maximize patient meal satisfaction.  Practices exceptional customer service at all times.  Serves as primary liaison between patients and food service operations.    

Provides meal service to patients.  Assist patients with verbal patient meal selections in accordance with current nutrition care order.  Communicates food preferences from patient to food service department to ensure highest patient satisfaction with meal service. 
Communicate frequently with the patient care team for any patients who are problematic, in isolation, or incapable or menu completion for insight into known preferences or family request.  Performs minor food preparation and portioning tasks in accordance with departmental policy.  
Responsible for the transport of patient trays.  Deliver therapeutic nourishment.  Delivers trays to patients in accordance with established facility and departmental procedures.  Utilizes established double identifiers to ensure patient safety.  Double checks tray for accuracy and nutrition order compliance prior to delivery.  Ensures the tray is positioned properly for the patient, assists the patient with the opening of any tray elements, and checks with patient for the need of any additional items or missing items.  Picks up soiled trays in a timely manner and returns trays to kitchen for proper cleaning and storage.  
Displays a commitment to the value of customer service.  Maintains friendly and efficient, attitude towards patients, visitors, co-workers and other hospital personnel.  Enters patient’s room in accordance with established facility and departmental policies.  Adheres to all isolation procedures as established by the hospital.  
Ensure adequate floor stock.  Inventories floor stock, prepares floor stock deliveries and stocks unit pantries.  Properly rotates all products and discards any outdated or non-patient related items.  Records temperatures of floor stock refrigerators in accordance with departmental policy.  Adheres to all hospital, departmental and Metz policies. 
Conducts work within hazard analysis and critical control points (HACCP) guidelines as appropriate and adheres to all departmental sanitation procedures.  Adheres to all established systems and training programs to provide a safe environment.  Complies with all OSHA regulations and other local, state and federal regulations.  Recognizes and adopts activities appropriate to the specific needs of patient/resident population and demonstrates knowledge of specific issues directly related to age of patient/resident population. 
Maintains compliance with METZ’s standards of operation, client and METZ’s Employee Handbook.  Maintains all records and documentation necessary for regulatory compliance and in accordance with hospital and Metz policies and procedure. 

 

Additional Information

As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.