Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to the World of Whirlpool, a unique and innovative closed-market facility nestled in the heart of Chicago. Operating as a dedicated Training and Conference Center, our purpose revolves around supporting the Sales Enablement team for Whirlpool Corporation. Situated within our building, the 8th floor is transformed into a state-of-the-art showroom, featuring 11 fully functional kitchens. This remarkable space serves as a hands-on training ground for trade partners, including sales representatives from renowned companies such as Home Depot. In 2010, Whirlpool made a strategic decision to create its own showroom floor, eliminating the need to transport appliances to trade shows. At Pyramid Global Hospitality, our role is pivotal in supporting this endeavor. We provide comprehensive hospitality services, including housekeeping, food and beverage offerings, meticulous event setups, and overall operational support. We take pride in our role as creators, seizing the opportunity to foster a heart connection in the training and sales process. Join us at the World of Whirlpool, where innovation meets hospitality, and where every detail is crafted to enhance the learning and sales experience. Overview BASIC FUNCTION: The Experience Center F&B Manager is responsible for assisting and overseeing areas of F&B operations with primary focus on the front of house ensuring the highest level of standards are delivered consistently creating WoW guest experiences. The position will also assist in forecasting, planning and management of all F&B orders, staff and accounting standards. Enjoy a fantastic work-life balance with a consistent Monday-Friday schedule, minimal evenings or weekends, daily provided lunch, and eleven (11) paid holidays! ESSENTIAL FUNCTIONS: Carry out the policies and procedures of World of Whirlpool and Benchmark Hospitality, while maintaining the highest degree of professionalism and teamwork atmosphere as per standard of service. Ensure physical atmosphere and cleanliness of the World of Whirlpool, including demonstrational kitchens, storage areas, event spaces and side stations. Monitor, maintain, and critique food quality and service levels. Hire and maintain training for all front of the house staff. Scheduling of staff according to occupancy level and forecasting, along with monitoring payroll and revenue. Monitor all current inventories (liquor, beer, wine, food, etc.) and the ordering of new products. Responsible for daily paperwork including closing checklist, inventories, food handlers’ license, etc. Assist guests / staff with trouble shooting any problems that may occur. Communicate with the planning managers on upcoming events. Attending department head, conference review, food and beverage and pre-con meetings, as required. Holding daily lineups to communicate information regarding upcoming events and training Maintain the highest level of employee/guest relations. Maintain a good working relationship with all Departments within Benchmark Hospitality & Whirlpool. MARGINAL FUNCTIONS: Accept food deliveries and able to catch quality control concerns on the Executive Chef’s behalf. Ability to organize, label and store food items properly after accepting deliveries. Ability to work any assigned shift/work schedule. Any other task, written or verbal, assigned by Management. Assist in other areas of the World of Whirlpool; including the First Floor Experience Center, as needed. Adhere to the policies of the kitchen as set forth in the Employee Handbook and report any observed violations to Human Resources. ENVIRONMENT: Indoors, dimly lit, carpeted, climate-controlled environment. Hard kitchen floors with occasional slippery or greasy areas. Handling hot China and silver. Outdoors, cement surfaces, with exposure to outdoor climate and elements. EEO Employer Qualifications QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High school diploma or equivalent. Minimum of three years restaurant experience preferred. Minimum of one year department supervisory experience required. Minimum of one year bartending experience, preferred. Introductory Sommelier certificate, preferred. Meet City and State Food Sanitation Requirements. Current Food Handlers and TIPS/Bassett Ability to transport, handle and/or lift 100 lbs. (NOTE: kitchen equipment & food and non-food items). Ability to effectively communicate in the English language; i.e. follow written and verbal directions, count accurately, along with must be able to read and write. Compensation Range The compensation for this position is $70,000.00/Yr. - $80,000.00/Yr. based on qualifications and experience.