We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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WE LOVE OUR WORK. Manages overall front of house steakhouse and steakhouse bar operations while creating a differentiated service experience and ensuring optimum performance of all. Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and shares responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions with the Room Chef. Achieves desired results through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service. Monitors results through inspection, evaluation, and analysis; makes changes if necessary to achieve end result. Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe). Ensures regulatory, internal controls, and policy and procedure compliance. Establishes and implements sequence of service to ensure consistent high quality service standards are maintained. Management accountability for all team members for day to day and long term operations to include hiring, training, and developing employees which includes coaching, mentoring, and appropriate performance management up to and including separation. Responsible for scheduling (planning, assigning, and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours. Acts as a role model to other employees and always presents oneself as a Credit to Company and encourages others to do the same. BRING US YOUR BEST. Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university. - Five years of experience in progressively more challenging leadership roles in a gourmet restaurant establishment preferred. - Must be proficient in Microsoft Office applications (Excel, Access, Word). Ability to prepare, understand, and analyze Department Budgets, Capital Expenditures, and P&L Statements. Proven managerial and critical thinking skills required. Good oral and written communication skills; must be fluent and literate in English. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors. Must possess excellent interpersonal and employee relations skills. Ability to stand and walk for entire shift and mobility to move easily around entire property. Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing second-hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality. Measurable objectives as defined on annual Performance appraisal. Teamwork – ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations. Guest feedback through comment cards, letters.Financial results that meet or exceed budget expectations for revenue generation and cost control. Effective labor management including efficient scheduling based on guest traffic patterns and overtime within property guidelines. Development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions. - Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. Price/value of outlet. Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces. STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
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