Turn on your Island Charm... Latitude Margaritaville Hilton Head is currently looking for a Food & Beverage Manager professional to join our team!

 

Purpose:

The Latitude Bar & Chill Operations Manager is responsible for the resident dining experience and assists the Executive Chef/F&B Director in of all aspects of the food & beverage experience for the community. From daily operation of the restaurant and bar, to catering and special events, the Operations Manager is responsible for the resident experience through offering world-class service, keeping all areas surgically clean, and is in constant contact with the residents. This is a high profile position for an individual who routinely exercises good judgment and exceptional problem-solving skills. As a face of the amenity areas and town square, this individual must maintain positivity and diplomacy in a fast-paced environment. The Operations Manager is accountable to the Executive Chef/F&B Manager and the General Manager. They are expected to create an exceptional resident experience.

 

The Operations Manager is to ensure the operation is managed in compliance with FirstService Residential standards and practices and authentically delivering the Latitude Margaritaville Lifestyle.

 

Key Responsibilities and Accountabilities:

Leadership:

Assists Executive Chef/F&B Director in creating and maintaining a positive team atmosphere in the work place. Maintains a high level of Resident contact throughout service hours. Provide leadership and direction to the property employees to ensure strict adherence to all applicable standard policies, procedures, and programs. Possess strong interpersonal skills and be able to interact and communicate successfully to the residents and team. Ability to lead staff through all service types (a la carte, buffet, etc.). Keep current with industry concepts, practices, and procedures that fully align with the Latitude Margaritaville Brand. Receives and resolves complaints concerning dining service. Complies with state and federal regulations regarding safe food handling and sanitation. Ensure that all closing duties have been done correctly. In charge of post shift walkthrough and assuring that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule. Creating a strong bar and beverage program that reflects the Latitude Margaritaville Lifestyle, including daily/weekly specials and promotions. Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action Assures a high standard of appearance, hospitality, and service in personnel and cleanliness of dining areas. Monitors dining labor and supplies budgets; makes adjustments to achieve fiscal goals. Supervise and train dining room staff while managing within budgetary restraints while still developing and implementing programs to increase service. Exercise a positive attitude and remain professional under all circumstances 

Association Structure and Financial Management:

Be a liaison for the dining department with the Lifestyle Manager on planning and executing F&B based or supported community events. Understand financial goals, operate assets in owners’ best interest in accordance with the Board’s policies

Daily Operations and Customer Experience:

Help create S.O.P.’s for the success of the operation and residents. Maintain an inventory of all dining room items including silverware, glassware, flatware and china, salt and pepper holders, sugar bowls and linen and ensures that they are properly stored and accounted for. Champion the private and special event space and bookings. Support Lifestyle with promotions, ideas, and resident driven F&B programming. Build strong, effective teams through ongoing supervision, training, coaching, counseling and leadership Create an “I Love My Job” environment that further enlivens the Margaritaville Latitude Lifestyle. Ensure proper response and handling of all community emergencies through training with staff, residents, buildings, etc. within company guidelines to minimize liabilities. Ensure compliance with all company, local, state and federal safety rules. Comply with all ordinances and regulations per the locations jurisdictions. Assist Executive Chef with hiring and disciplinary action with dining staff members. Establish and maintain an inventory control system for bar operations. Ensure Point of Sales system is functioning correctly. Responsible for handling cash, cash deposits, and tip outs. Responsible for Daily Revenue Report, Nightly Handoff Report, and ability to create other reports as needed. Any additional projects or tasks assigned by the Director of Operations and Community General Manager

 

Technical competencies:

Education:

High school graduate. Degree of Higher Learning preferred. Servsafe and CPR certified. WSET or Master Courts certifications are a plus.

Experience:

10 Years of progressive F&B operations experience 3-5 year experience in a supervisory or management role in a restaurant, club, or hotel F&B setting. Previous bar operations management experience. Private club experience and high-volume F&B experience preferred Point of Sale experience required. Aloha is a plus.

Skills, Knowledge, and Abilities:

Strong leadership skills, able to develop a team from scratch and implement service standards. Exceptionally creative and fun personality, must champion the Latitude Margaritaville Lifestyle. Must be willing to work nights and weekends. Current with dining and beverage trends and styles. Strong knowledge of beer, wine, & spirits- Sommelier, WSET, and/or Cicerone Certification would be highly beneficial. Proficient in Microsoft programs including Excel, Word, and PowerPoint Some event and social functions exposure. Must be willing to frequently work hands-on with team members- taking orders, bussing tables, pouring drinks, etc. Communication skills (listening, verbal, and written)  Organizational skills Attention to detail Problem solving skills Common Sense Team player but can work independently Have fun!!! FINS UP!

 

Compensation/Work Schedule: 

$65,000 - $70,000 annually  Full-Time (40 hours)  Evening & weekend availability required 

 

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

 

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