Food & Beverage Runner (Italian Speaker)

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

DescriptionThe overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. 

Key Responsibilities\nResponsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.\nReport to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.\nA courteous, professional and efficient service is provided at all times.\nAll duties and tasks are performed as per the tasks required at the outlet.\nBe knowledgeable of all services and products offered by the hotel.\nHave a thorough knowledge and understanding of all food and beverage items offered by the department assigned.\nHave the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.\nMonitor operating supplies, equipment and reduce spoilage and wastage successfully.\nEnsure that the place of work and surrounding area is kept clean and organized at all times.\nSuccessfully perform opening and closing procedures established for the assigned outlet\nHandle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.\nReport guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.\nBe knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.\nUnderstand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.\nMaintain a good rapport and work relation with staff in the assigned department and within the hotel.\nAttend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.\nUndertake reasonable tasks and secondary duties as assigned by the Department Head.\nRespond to any changes in the department as dictated by the hotel management.\nAssist in carrying out scheduled inventories of products and operating equipment.\nPerform any other assigned reasonable duties and responsibilities as assigned. \nProject at all times a positive and motivated attitude and exercise self-control.\n Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

Skills, Knowledge and ExpertiseTo fill the position, one of the following is required: \n1-2 years of experience in F&B \nEnglish – excellent oral and written skills\nAdditional language (Italian Speaker) - beneficial \nBuilding Organizational Commitment\nTeamwork Building \nProblem Solving & Decision Making\nExcellent written and verbal communication skills\nListening Skills\nAbility to work under pressure \n\n

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About KempinksiFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.