LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Planning, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics-fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

 

THE ROLE

The Food & Beverage Supervisor for the Maryland Club is based out of the XFINITY Center in College Park, MD, and reports to the General Manager. This hourly position plays a key role in overseeing the food and beverage operations for game day suites, courtside service, and club service. The role also supports the ongoing operations of the Maryland Club’s private restaurant, bar, and lounge, which will be open for lunch and dinner service. The Supervisor will lead hourly team members, ensuring operational excellence, member satisfaction, and a high-end dining experience. The Supervisor is responsible for training, development, and daily management of service staff while ensuring a welcoming and upscale atmosphere for guests and members.

 

ESSENTIAL FUNCTIONS

Lead and supervise hourly team members in the execution of game day suite catering, courtside service, and club service, ensuring a smooth, efficient, and premium guest experience. Assist in the daily operation of a full-service restaurant, bar, and lounge, which includes lunch and dinner service in a high-end environment. Ensure all spaces, including suites, bars, dining areas, and pantries, are properly set up, stocked, and ready for service. Serve as a key point of contact for staff, providing guidance, oversight, and support throughout the shift. Conduct daily pre-shift meetings to inform team members of daily features, VIP guests, special events, and service goals. Support the hiring, training, and ongoing development of hourly service staff, ensuring they are knowledgeable, professional, and well-equipped to deliver outstanding service. Lead by example to create a culture of genuine hospitality, anticipating member needs, and ensuring guests feel seen, valued, and appreciated. Ensure the quality, consistency, and timeliness of food, beverage, and service by conducting regular inspections of food presentation, cleanliness, and service standards. Manage inventory for service items, product receiving, and organization of pantry and storage areas. Assist with staff scheduling, task assignments, and ensuring proper shift coverage. Monitor and enforce health and safety standards, ensuring compliance with local health department regulations. Step in as a bartender or service staff member if operational needs require it (must be 21+). Address and resolve guest complaints and feedback in a professional, timely, and effective manner. Support the execution of catered events and private functions, ensuring proper setup, staffing, and guest experience. Supervise the closing process, including side work, cleaning, and end-of-day reporting. Ensure cleanliness, organization, and readiness of all dining, bar, and lounge areas at all times. Foster teamwork and a collaborative work environment by promoting open communication and positive relationships with team members and leadership. Handle additional duties as assigned to support the ongoing success of the Maryland Club.

 

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty at the highest level. The requirements listed below are representative of the knowledge, skills, and abilities required.

 

Must be 21+ years of age (due to alcohol service and ability to serve as a bartender if needed). High School Diploma or equivalent required. Minimum of 2 years of experience in food and beverage operations, hospitality, or supervisory roles. Experience in upscale restaurants, lounges, private clubs, or event-based environments is preferred. Prior supervisory experience leading hourly staff in high-pressure, fast-paced environments with the ability to multi-task and problem-solve on the fly. Experience overseeing operations of a full-service restaurant, bar, or lounge, including staffing, service execution, and guest satisfaction. Knowledge of best practices for table service, bar service, and member experience in an upscale dining environment. Familiarity with menu planning, bar programs, and beverage curation to support the dining experience. Strong ability to motivate, manage, and lead a diverse team to achieve operational excellence and guest satisfaction. Exceptional communication and interpersonal skills to engage with guests, members, and team members at all levels. Highly organized with strong attention to detail and the ability to prioritize and meet deadlines. Ability to delegate tasks effectively and monitor follow-through. Familiarity with POS systems (Micros preferred) and the ability to train team members on system usage. Proficient in basic inventory management and ordering procedures. Must be able to stand for extended periods and lift up to 50 lbs. Must be available to work nights, weekends, and holidays as required by the game schedule and club events. Passion for providing top-tier hospitality and fostering an environment of continuous improvement.

 

COMPENSATION

Hourly rate, commensurate with experience, and eligibility for overtime. This role may be eligible for Legends’ comprehensive benefits package, including medical, dental, vision, life, and disability insurance, paid vacation, and access to a 401k plan.

 

WORKING CONDITIONS

Location: On-site at the XFINITY Center in College Park, MD

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

 

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.