About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.

Job Description

Position:           P&B/Recreation Supervisor

Reports to:       Leisure Experience Manager

                        P&B Manager

DEPARTMENT:             F&B SERVICE

CODE:                         

EFFECTIVE:                 1st March 2018

REPLACES:                 

TOTAL PAGES:             7

DIVISION HEAD APPROVAL: _______________

HUMAN RESOURCES APPROVAL: __________

JOB DESCRIPTION:

Responsible for supervising the day to day operation of the beach. Planning and organizing the work of the server within the department while ensuring the guests satisfaction.

To assist in directing, controlling and co-ordinating all outlet activities. Ensuring the outlet meets its financial and guest satisfaction objectives.

To ensure we have a crisp, tidy, great looking and safe environment for our guests and staff

QUALIFICATION REQUIREMENTS:

EDUCATION

Any combination of education, training or experience that provides the required knowledge, skills and abilities.High school graduates.Computer literate beneficial

EXPERIENCE

Prior hospitality experience preferred.

CERTIFICATE

Hospitality or other certificates preferred.First aid training preferred.Life guard certificate beneficial

JOB FUNCTIONS:

The ability to develop and maintain an appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods. Train, supervise and coach all outlet staff. Control standards, performance, employees' conduct, dress code, appearance, sanitation, etc., according to established policies and standard. Maintain a friendly yet unobtrusive manner with all guests. Possess a management ability that ensures a successful handling of the outlets Control reservations and seating of the outlet with regards to service standards. Ensure the correct and consistent service techniques for various meal periods will be demonstrated by all staff members. Anticipate, in advance, all materials and supplies and assure their availability. Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment. Observe daily conditions of all physical facilities and equipment in the outlets; makes recommendations for corrections and improvements as needed. Ensure a safe working environment for all employees within the outlet. Understand all food and beverage items offered, including ingredients, methods of preparation and proper service. Also, an expert knowledge of beverages Attend and participate in all required meetings. Promote teamwork and foster a harmonious working climate. Promote good public relations and handle complaints or concerns of guests. Handle all inventories directly involved with the operation of the outlet. Utilize the computer system in ringing, printing and closing checks as well as shift reports. Properly handle and report employee and guest accidents. Respond properly in any hotel emergency or safety situation. Perform other tasks or projects as assigned by hotel management and staff. Continually be aware of departmental needs as they relate to production and staffing. Formulate and recommend changes to improve employees' performance and teamwork. Keep employees informed about hotel policies and changes. Keep informed of special events such as Ramadan, Eid, etc. Knowledge of P.O.S. system of hotel Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts. Properly handle and take care of the hotel/resort properties

PHYSICAL, COGNITIVE, SOCIAL AND ENVIRONMENTAL REQUIREMENTS

NOTE:              All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

PHYSICAL DEMANDS ANALYSIS

Positions:         *           Continuous standing and walking

*           Negotiating sandy floor, rocky/coral floor and steps from one moment to the next

*           Carrying with one elbow in static flexion to hold tray

*           One arm in repetitive midline crossing and flexion/extension to serve guests

*           Lifting from chest height to table top

*           Push/pull chairs as needed

                                    *           Carry sun umbrellas as needed

*           Fine motor coordination is needed for writing guest checks and folding napkins

*           Occasional sitting for completion of paperwork.

Forces:             Trays weigh 10-15 lbs.

Managers may have to accommodate guest by moving or pushing a chair, table or umbrella to another place

Repetitions:      *           Standing and walking is continuous for 4-5 hours at a time

*           Lifting and carrying 15-lb. tray is occasional

*           Negotiating varied floor surfaces is continuous

*           Moving chairs, tables, sun umbrellas or recreational equipments are occasional

*           Working in the sun or rain (when needed)

*           Sitting is occasional

Sensory:         *             Handling hot fluids (coffee and tea) and items

*           Sight, Hearing and Speech to interact with guests

*           Bright sun and need to wear sun glasses

COGNITIVE REQUIREMENTS

The following mental processes are utilized in the performance of job tasks:

 Mental Process

Degree of Complexity

Minimal

Simple

Average

Difficult

Complex

Calculating

X

Comparing

X

Editing

X

Evaluating

X

Interpreting

X

Organizing

X

Consulting

X

Analyzing

X

Planning

X

Designing

X

Documenting

X

Specifying

X

Implementing

X

Presenting

X

Supervising

X

Managing

X

Math Skills

X

Reasoning

X

Language

X

Reading

X

Comments: 

SOCIAL CONTACTS

This section describes the position's work relationships to both hotel guests and other employees:

Social Contact

Degree of Contact

Minimal

Moderate

Frequent

Continuous

Works alone

X

Works around others

********

********

********

********

Employees

X

Guests

X

Works with others to accomplish tasks

********

********

********

********

Employees

X

Guests

X

Comments: 

ENVIRONMENTAL FACTORS

This section describes the environmental conditions of the work site:

Climatic conditions

Normal

SHADED AREA

Hot

Out in the sun on the beach

Cold

When it rains

Variable

N/A

Comments: 

You may be required to work in the rain to attend to guest requirements and work requirements.

Atmospheric conditions

Exposure to the outdoor elements

YES

Humid - Not weather related

N/A

Wet - Not weather related

YES

Dry - Not weather related

N/A

Dusty - Not weather related

N/A

Fumes and odors, poor ventilation

SMOKE

Comments: 

You may be required to go in the sea or pool for guest or work requirements

Noise level

Volume

Very quiet

Quiet

Moderate

Loud

Very loud

Vocal

X

Mechanical

X

Comments: 

Vibrations

N/A

Comments: 

Exposure to Hazards

Height

N/A

Cramped quarters

CROWDED OUTLET

Potential for burns

HOT FOOD, BEVERAGE AND ITEMS

Electrical hazards

N/A

Mechanical hazards

N/A

Toxic or caustic chemicals

N/A

Comments: 

There may be heavy lifting to do of chairs, umbrellas, recreational items if they need help.

I have read and understand that I am responsible for executing the responsibilities of this job description.

Employee Signature_______________________________________ Date ________________________

Department Head Signature_________________________________ Date ________________________