ESSENTIAL JOB FUNCTIONS:
Ensures consistent, high quality service standards are maintained in areas of responsibility. Implements training programs that ensure high quality service. Provides adequate training and tools for employees. Ensures all areas are kept clean and in proper condition. Schedules employees to ensure the highest possible level of service. Supervises the front of the house employees in respective food & beverage outlets. Maintains proper employee/employer relations. Demonstrates our Service Spotlight behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.
Ability to work independently and with a team. Ability to respond calmly and make rational decisions when required. Good oral and written communication skills. 1 - 2 years food and beverage supervisory experience. Excellent interpersonal, customer service, leadership, communication, team building and problem-solving skills. Demonstrated ability in maintaining consistent, high quality guest service skills. Good understanding of how his/her job responsibilities relate to other areas of operation. Willingness to work any shift, any day, when necessary.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Physical mobile with reasonable accommodations. Lift and carry upwards of 50 lbs. Bend, jump, twist, crouch, grip and carry heavy loads. Run on level surfaces, as well as up and down stairs. Respond to visual and aural cues. Must be able to recognize and respond to individuals with questions. Must be able to tolerate areas containing second-hand smoke. Operate in mentally and physically stressful situations. This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all inclusive, and the job may require other essential and/or non – essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the sole right to add, modify, or exclude any essential or non – essential requirement of the job by the employee, is intended to create a contract of employment of any type. Employment is an “at-will�? and maybe terminated at any time by the employee or employer with or without cause of notice.