About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring!

Come join our Four Seasons Family! We are hiring for a Food & Beverage Supervisor! This is an excellent opportunity for individuals seeking to advance their careers in the hospitality and food & beverage industry.

The Position/Role

Responsible for primarily supervising the day-to-day operations for In Room Dining and CAMPO Poolside Restaurant in absence of the F&B Manager. To assist F&B Manager in ensuring all staff adhere to Four Seasons standards. Plan, organize, direct and control the work of employees in In Room Dining and Pool as well as step in when needed with other F&B outlets. Ensure maximum guest satisfaction through providing exceptional service and attention to guests and colleagues alike.

What you will do:

Train, evaluate, motivate, coach, and discipline employees in the F&B Operations to ensure that established cultural and core standards are met; daily activities for the outlet operations.

Work closely with department manager and assist with managing the operation and provide feedback to team members. The ability and flexibility to work in different departments as needed while following all required standards.

The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.

Coordinate delivery of items to the guestroom by IRD Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities. 

Oversee amenity program to ensure amenities are delivered accurately and in a timely manner.

Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order.

Control labor expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.

Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests

The ability to be visible in the operation, recognize, nurture and maintain relationships with regular guests as well as cultivate relationships with new patrons to ultimately increase loyalty as a key business driver.

Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.

Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.

Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals. 

Work harmoniously and professionally with all Resort team members, guests, clients, etc.

Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Assist with the service of food to guests.

Assist in making dining reservations and seating of guests.

Assist with the cleaning of operational areas.

Assist with taking food orders. Plate and prepare food items. 

Perform other tasks or projects as assigned by management.

Assists with responsibilities and duties in the absence of or due to heavy volume in other Food & Beverage areas when needed.

What you bring:

Education:

College degree preferably specializing in hotel/restaurant management or equivalent experience is required.

Experience:

One to two years’ previous experience in a line supervisory or assistant manager position in Food & Beverage.Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.Preferred experience in a luxury hotel operation.

Skills and Abilities:

Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.  Working knowledge is generally learned on-the-job.Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.Ability to multi-task in a high volume and demanding environment.Requires ability to operate computer equipment and other food & beverage computer systems.Strong problem-solving skills, ability to handle difficult situations and guests.

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What we offer:

Hourly: $31.21

Competitive Salary & Benefits

Cigna medical and dental benefit options

8 weeks of New Parental Leave Pay

Excellent Training and Development opportunities

Complimentary accommodation at other Four Seasons Hotels and Resorts

Complimentary Employee Meals

401k Retirement Plans

Schedule & Hours:

Full Time availability

Flexible for early morning, mid-day, and evening shifts

Must be available to work weekends and holidays

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-res

https://www.instagram.com/auronapavalley/

https://www.instagram.com/trussnapavalley/

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf