At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

Job Specifics

Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate suppliesMonitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standardsSupervise service of guests, being watchful of signals from guests in need of serviceAssist Team Leader to establish and monitor side work duty completion.Maintain bank to SOP, keep it balanced and secure at all times.Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverageCheck restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.)Communicate daily with restaurant manager with regard to special events, house counts, etc.Assist Team Leader in conducting menu classes and taste panelsAssist Team Leader in conducting month end inventory count and recording.Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletinsReports unsafe working conditionsEnsure proper handling of guest checks and cash transactionsIntercedes and/or fills in for Team Members should need occurProficient in Excel, Word and Power PointExcellent organizational skills

Qualifications

Food & Beverage knowledge requiredExcellent communications skills, written and verbalHigh school diplomaStrong organizational skillsAble to make decisions on imperfect informationKnowledge of Microsoft Office preferred