We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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WE LOVE OUR WORK. Assist the manager for assigned shift creating a differentiated service experience and ensuring optimum performance of all team membersIndirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications with the Sous ChefEnsures regulatory, internal controls and policy and procedure complianceEstablishes and implements sequence of service to ensure consistent high-quality service standards are maintainedActs as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the samePerforms all other related and compatible duties as assignedAchieves desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes, if necessary, to achieve resultAccountable for meeting or exceeding all State and company sanitation requirements (ServSafe)Management accountability for all team members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separationResponsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours BRING US YOUR BEST. Bachelor’s degree (B.A./B.S.) from an accredited four-year college or universityTwo years progressively more challenging leadership role in a food and beverage operationMust be proficient in Microsoft applications (Excel, Access, Word)Good oral and written communication skills, must be fluent and literate in EnglishAbility to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendorsMust possess excellent interpersonal and employee relations skillsAbility to stand and walk for entire shift and mobility to move easily around entire property.Must be able to listen and respond to visual and aural cuesMust be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air qualityTeamwork – ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operationsGuest feedback through comment cards, lettersFinancial results that meet or exceed budget expectations for revenue generation and cost controlEffective labor management including efficient scheduling based on guest traffic patterns and overtime within property guidelinesDevelopment of team to include completion of all required training and knowledge of all policies and procedures relating to their positionsAbility to meet deadlines and effectively manage multiple priorities in a demanding work environmentPhysically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spacesMust be able to qualify for any and all licenses or permits as required by city, state or federal lawAbility to understand and analyze Department Budgets, Capital Expenditures, and P&L StatementsProven managerial and critical thinking skills requiredSuccessful or better performance against Performance Appraisal Standards STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
STARTING SALARY Starting at $55,000 annually, based on experience Connect With Us! Not ready to apply? Connect with us for general consideration.