Our restaurant portfolio in the Dallas/Fort Worth International Airport: Banh Shop, Flying Square, Flying Saucer, IHOP.
Work in collaboration with the culinary team members to create a positive guest experience by ensuring guest orders are completed accurately, on-time, and to SSP America quality standards. These tasks are to be done in a professional, friendly, helpful, and timely manner resulting in the highest level of guest satisfaction.
Understand that our guest is out #1 priority. Verify orders are being tended to by the culinary team in a timely manner and in accordance with exceptional guest service. Effectively communicate with the front of the house staff, to include but not limited to, servers, bartenders, and management, on the status of the guest orders received. Effectively communicate with the culinary team on any issues that need to be addressed and/or give regular status updates on orders placed. Act as liaison between the front of the house and back of the house operations in addressing service and/or guest concerns. Assist in the preparation of dishes for service, to include ladling soup, tossing salads, cutting portions of pie and desserts, and brewing coffee before serving to the guest, as needed or required. Monitor the Kitchen Display System (KDS) and expedite/prioritize orders based on where they are in que. Assist in maintaining a clean and safe back of the house operation. Other duties as assigned
Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.