Petoskey, Michigan, USA
4 days ago
Food Server
Overview We are seeking a friendly, professional, and reliable Food Server to join our dynamic team! As a Food Server, you will be responsible for delivering an exceptional dining experience for our guests by providing prompt, efficient, and courteous service. You will take orders, answer menu-related questions, serve food and beverages, and ensure that guests have a pleasant and memorable experience. If you're passionate about great food, excellent customer service, and thrive in a fast-paced environment, we want you to be part of our team! Responsibilities Guest Service: Greet and welcome guests with a friendly and professional demeanor, making them feel comfortable and valued. Order Taking: Accurately take food and drink orders from guests, ensuring all special requests and dietary restrictions are noted. Menu Knowledge: Provide detailed information about menu items, daily specials, and answer any questions guests may have regarding food or beverages. Food & Drink Delivery: Serve food and drinks to guests quickly, ensuring the correct order and presentation according to restaurant standards. Check on Guests: Ensure that guests are satisfied with their meals and service, responding promptly to any additional requests or concerns. Upselling & Recommendations: Suggest additional items such as appetizers, desserts, or drinks to enhance the dining experience and increase sales. Order Accuracy: Double-check orders before delivery to ensure they are correct, and relay any special requests or modifications to the kitchen. Cash Handling: Accurately process guest payments, handle cash, credit cards, and manage tips in accordance with restaurant policies. Cleanliness: Keep your work area, including tables, chairs, and service stations, clean and organized. Team Collaboration: Work closely with kitchen staff, food runners, and fellow servers to ensure smooth and efficient service during busy periods. Health & Safety Compliance: Adhere to all food safety and sanitation regulations, including maintaining proper food temperatures, handling utensils correctly, and keeping areas clean. Qualifications Previous Experience: Prior experience in food service or a customer-facing role is preferred but not required. Excellent Communication Skills: Strong verbal communication skills with the ability to interact professionally with guests and team members. Customer-Centric Attitude: A friendly and approachable demeanor, with a focus on creating a positive experience for each guest. Multitasking Ability: Ability to manage multiple tables and tasks at once in a fast-paced environment. Attention to Detail: Ensure order accuracy, timely delivery, and attention to guests’ needs. Physical Stamina: Ability to stand, walk, and carry food and beverages for extended periods. Team-Oriented: Able to collaborate with other servers and kitchen staff to provide seamless service. Basic Math Skills: Ability to handle basic math for order processing, payment, and tip calculations. Flexible Availability: Must be available to work evenings, weekends, and holidays, as required by the restaurant's schedule. Must be able to carry heavy trays (up to 25 lbs) and stand or walk for long periods of time. Must be able to navigate busy dining areas and communicate effectively with both guests and staff.
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