Business is thriving and that means we're hiring! We're looking for a motivated and enthusiastic Shop Foreman to join our winning team! This is a rare and great opportunity to lead a team during a time of transition.
Mercedes-Benz of Portland is a part of Lithia & Driveway (NYSE:LAD), the largest automotive retailer in the U.S. Lithia was named a 2022 Oregonian Top Workplaces award winner.
We are one of the fastest-growing companies on the Fortune 500 (#140 for 2024). With over 330+ dealerships worldwide representing over 50 brands in 3 countries!
Shop Foreman
The Foreman position assists the Service Manager in managing the activities of all Service Technicians, ensuring exceptional customer service and the attainment of Lithia’s performance targets. This individual assists with hiring, training and development of all technician levels.
Responsibilities
Technician Staff Recruiting, Training and DevelopmentThe foreman is responsible for production and quality controlStaff department in order to optimize customer opportunities and productivity. Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring.Customer EngagementResolve customer requests, questions and concerns in a professional, friendly, and prompt manner.Develop a production plan each monthBreak down the store performance expectation for flat rate hours to a daily numberThen match the daily SPE by technician and set technician daily objectivesMeet with each technician every day and review performance to objectiveReport to the service manager the results of the interviews and develop an action plan for any issues that need to be addressed.Inspect repair orders daily for legibility, accuracy and legality.Ensure that all manufacturer policies and procedures are followed.Manage the administration, tracking and follow-up required to stay current on warranty and receivables.Read, understand and take action on MIS to generate maximum revenue and control expenses.Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees. Administrative FunctionsHold daily and monthly staff meetings as required covering key information.Receive, communicate and hold staff accountable to policy and procedure requirements and updates.Complete body shop department reporting and month-end procedures on time.Other administrative duties as requiredSkills and Qualifications
Current and valid driver's license is requiredStrong attention to detailSense of urgencyExcellent communication - written and verbalTyping – ability to type efficientlyASE Certified in all eight specialty areas8+ years of experience as a technicianCompetencies
Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesWe offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.