Job Description 1. Job Summary: The ForeverWell Coordinator is responsible for the daily direction of ForeverWell programing at one or multiple locations with a focus on engaging members into Y programs. The incumbent is responsible for meeting established branch quality and participation goals with our members 55 years of age and older. 2. Essential Functions: · Manage the daily direction of welcoming and inclusive ForeverWell programing. · Ensure the delivery of programing and services meets quality standards. · Provide direct social and group exercise virtual and in-person program delivery. · Conduct daily ForeverWell participant phone calls for members who have not been in for 30-90 days. · Conduct new ForeverWell member orientations and tours; including, but not limited to, group classes, monthly newsletter, sign up for programs and activities, access virtual Y, and fitness assessments. · Ensure a high level of customer service which enhances the member, guest and program participant experience and satisfaction. · Provide work direction to ForeverWell instructors when appropriate. · Provide follow up of program delivery and collect data as required. · Recruit and engage with volunteers to aide in creating an inclusive and welcoming environment and to aide in program expansions · Collaborate with community partners to enhance or expand programs and to increase accessibility and awareness of programs to aide in growing their impact 3. Relationships: This position reports to the Executive Director. The incumbent works with branch and Association Wellbeing product teams and other Association team members. Qualifications: Required · Minimum of two (2) years of experience working in programs for older adults · Excellent verbal and written communication skills · Ability to build strong relationships with individuals and build community within a group · Excellent and effective organizational skills · Proficient computer skills to include Microsoft Outlook, Word, Excel, and other online virtual training platforms · National Group Exercise Certification or ability to obtain within 90 days of hire · CPR Certified or ability to obtain within 90 days of hire · ForeverWell Instructor Training and/or Sliver Sneakers Instructor Training plus Water X Crossover Training achieved within 6 months · Ability to conduct Group Exercise and Water Exercise classes as needed, including meeting the physical demands these formats require. · Ability to manage and deliver programs to a diverse population Preferred · Degree in Health and Science or related field · National Fitness Certification in Group Fitness 4. Work Conditions: · Perform all physical aspects of the position, including walking, standing, bending, reaching, and lifting up to 50 pounds · Must be able to remain alert with no lapses of consciousness in a warm environment with air temperatures of 80 degrees or higher if teaching in the aquatics area. · Ability to calmly and effectively react in an emergency situation. · Ability to travel locally to visit branch sites, community events, attend meetings and training. 5. Additional Notes: This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for completing projects or performing duties deemed necessary for the Branch and/or Association’s success. Diversity, Equity and Inclusion Pledge The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti-racist and anti-oppressive organization. YMCA of the North team members and volunteers must exemplify the association’s mission, vision and values of caring, equity, honesty, respect and responsibility. The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti-racist and anti-oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all. Requirements