FORKLIFT TELESALES ASSISTANT **WoodwardBizMedia (A Division of WCI)** 1 Positions ID: 173713 Posted On 12/30/2024 **Job Overview** **Job Details** **Job Location** Woodward Biz Media - Dubuque, IA **Position Type** Part Time **Education Level** High School **Travel Percentage** None **Job Shift** Day **Job Category** Admin - Clerical **Description** **Overall Responsibilities:** 1. **Telesales:** Making enough calls to lead at least 40 high-quality phone conversations daily to secure Forklift demos for account executives. 2. **Scheduling:** Scheduling enough demo calls to have at least one demo per day in place for Forklift Account Executives using scheduling software. 3. **Customer Service:** Assures customers’ needs are met and concerns are addressed through timely response and internal customer service related to Forklift operations. 4. **Account Executive Support:** Provides support for sales-related duties related to Forklift-International with competency and confidentiality as directed by the Group Publisher. 5. **Participative Management:** Functions as an active participant in helping the Division achieve its goals and providing advice and counsel to the Group Publisher on Forklift matters through participatory management and teamwork. **Specific Responsibilities:** 1. **_Telesales_** – 1. Assist in securing appointments for prospective clients to demonstrate the Forklift platform. 2. Schedule demonstration appointments for account executives, including all scheduling inquiries, and resolve problems between clients and account executives. 3. Using Divisional software, existing prospective lists, industry-related publications, and online resources to help build prospective sales calling lists. 4. Document daily calls in HubSpot and Magazine Manager software. 2. **_Sales Support_** – 1. Maintain an efficient filing system using division software to document calls and appointments. 2. Assist with incoming phone calls and know when and whom to redirect the inquiries. 3. Maintain a professional office atmosphere and comply with a very high degree of confidentiality and punctuality dictated by this position. 4. Provide excellent customer service for any customer inquiry. 3. **_Participatory Management_** – 1. Work with the Group Publisher to help achieve goals and objectives, utilizing interactive skills to assist them on projects and suggesting and initiating ideas for improvements on current methods and procedures to enhance the overall efficiency of the operation. 2. Actively participates in the Great Game of Business. 4. **_Other duties as assigned by the Group Publisher_** **Qualifications** + **Behavior:** Maintains the highest degree of confidentiality and is trustworthy in all aspects of the job to ensure the integrity of the position served and the information handled. Exhibits good inter and intra-departmental skills while coordinating work and interacting well with people in general. Exhibits initiative and works independently with minimal instruction. Encourages participatory management and the ESOP culture and acts professionally while exhibiting loyalty to the company and management. Committed to appropriate dress and behavior and is punctual for work at the appointed time. + **Skills:** Good oral and written communication skills. Excellent people skills, self-motivated, detail-oriented, and maintain a high level of accuracy. Ability to work independently, prioritize work, meet deadlines, and proficiently use modern office equipment. Excellent telephone skills and the ability to schedule appointments between the client and the account executive. + **Knowledge:** High school education with a 2 or 4-year degree. Experience in outbound calling is a plus. Knowledge of relevant software (Word, Excel, Magazine Manager, HubSpot, Google Workspace, Teams). Primary Contact 305220 Ali Chapman HR Generalist , 563-588-5728 Phone Phone Phone Fax ali.chapman@wcinet.com Email True False True **Job Details** Categories Advertising/Marketing/Public Relations Customer Service Management/Executive Publishing/Printing Sales/Service Location Dubuque, IA Job Type Employee Full/Part Company ID 1339 Job REQ # 173713 \# Positions 1 Start Date 20241230 End Date 20250203 Featured Job TH Ad TH Comments **Similar Jobs** ASSISTANT ESTIMATOR Engineering Services and Products Company Assistant Store Manager Kwik Stop Kwik Stop CUSTOMER SERVICE- SALES ASSISTANT Sedona Staffing Services Videographer Assistant Sedona Staffing Services Administrative Assistant Kunkel & Associates, Inc. Administrative Assistant Sedona Staffing Services Bilingual Administrative Assistant Sedona Staffing Services Office Assistant Sedona Staffing Services Retail Assistant Manager Express Employment Professionals **Share this Job** WoodwardBizMedia (A Division of WCI) **About the Company** **The Specialty Publications Division** was created in 1999 to help WCI move into niche publications. The division has four publications. Based in East Peoria, Illinois, Material Handling Network is an international trade publication for the materials handling industry. Magellan Publications, located in Dubuque, Iowa, includes magazines and Internet web sites in three catagories - metal, energy and medical. **Woodward Communications, Inc.** (WCI) is a multimedia communications company employing nearly 600 people at 14 locations - servicing communities in Iowa, Wisconsin, and Illinois, and customers throughout the nation. With its corporate headquarters in Dubuque, Iowa, WCI is owned by the Woodward family and its employees through an Employee Stock Ownership Plan. The ESOP now owns approximately 62% of the company. WCI traces its heritage back to the first newspaper in Iowa. The Dubuque Visitor, founded in 1836, evolved into the Telegraph Herald in 1901 and remains WCI's flagship publication serving over 30,000 households daily. The Woodward family has been involved in the organization since 1898, representing four generations of leadership and participation. From its daily newspaper beginnings, the company has grown to include six operating divisions. Full time benefits for our company include health/dental insurance effective the first of the month following the hire date. Vacation, paid sick days (3 of which can be used for family sick days), two personal floating holidays are available, as well as direct deposit and flexible spending accounts. The first of the month after the date of hire we offer a 401(k). WCI offers Employee Stock Ownership Plan (ESOP), long term disability and paid life insurance for employee owner, spouse and dependent children. Flexible full time (30 or more hours per week) have many of the same benefits and part time (20-29 hours per week) have some of the same benefits. This is not an all inclusive list, for more details you may contact the Human Resources Department at (563)588-5687 or e-mail jobs@wcinet.com.