Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Forms Administrator you will act in a supportive role within Docusign’s product organization to drive form operational throughput in support of Docusign’s fast-growing Rooms for Real Estate and Forms for Real Estate products. You will seek innovative solutions to guide the evolution of Forms Operations. As a Forms Administrator, you will help support by ensuring exceptional adherence to the quality of our Docusign Forms being released to end users, to streamlining Forms Operations and team communications and processes. You will be a critical part in educating, implementing, solving the problems of and delighting our real estate customers. We are seeking an experienced Forms Administrator who has solid knowledge in real estate document management, BPM/workflow, and web services applications. The position acts as the liaison between customers and all functional areas within Docusign’s Rooms for Real Estate and Transactions for Real Estate application to resolve form service and support related inquiries as well as maintaining hundreds of form libraries consisting of thousands of forms. The scope of the position ranges from supporting small real estate brokerages to the largest North American real estate companies. This position is an individual contributor role reporting to the Senior Manager, Forms Operations. Responsibility Intake, prioritize backlog, process, test, and maintain growing suite of Docusign Form libraries Position, test and review form tags per defined standards Support troubleshooting Docusign Form issues through regular collaboration with stakeholders from software engineering, UI/UX, QA and other disciplines Support and recommend process improvements Manage, triage, prioritize and resolve customer and real estate Association requests and provide timely solutions to improve experience in accordance to contractual SLAs Contribute to supervision, training, and continuous improvement of the outsourced tagging vendor Monitor and contribute to form operational metrics in accordance with prescribed standards Contribute to Sales’ ability to sell the Rooms for Real Estate application by providing timely and up-to-date published library availability throughout North America Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 2+ years of related experience with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience Preferred Experience in real estate and or a SaaS or related environment, e.g., customer support, transaction coordinator, account management, quality assurance, or related areas in technology/real estate Technically savvy with familiarity of web-based applications, especially Smartsheet, and Google Suite or similar Experience troubleshooting in a SaaS environment with an understanding of different product environments Proven organizational and time management skills needed to manage high volumes of customer requests simultaneously and w/out compromise to quality or timeliness Ability to work independently as well as in a team environment Excellent written, verbal communication and interpersonal skills Detailed oriented Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Illinois: $21.92/hour - $28.52/hour This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid